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Emergency Reactive Maintenance
We offer you a single point of contact for all of your property needs, supported by professionally trained nationwide multi-skilled teams you can rely on for outstanding service when you need them most.
Our Reactive Maintenance Service Covers:
Fabric: carpentry, plumbing, roofing, plastering, decorating, flooring, glazing and security, roller shutter repairs, drainage including jetting and CCTV surveys, car park repairs and general building works.
M&E: lighting, heating and ventilation, air-conditioning, hot and cold water, plant room maintenance, data cabling, sanitary services, utilities maintenance.
Planned Preventative Maintenance
Our planned maintenance programmes include:
Bespoke Handyman Regimes
"Savings in excess of 70% can be achieved through the batching of non-urgent tasks"
Tasks generally incorporate but are not be limited to:
Compliance Testing and Inspection
We make this process straightforward and simple for you to achieve the required standards. Our expert teams offer a comprehensive testing service, providing you with full compliance documentation, peace of mind and the relevant remedial works should any be required.
Our compliance and testing services include:
Minor & Project Works
Our experience enables us to deliver cost effective, and sustainable projects delivered through our directly employed engineers and supported with an excellent national specialist supply chain.
Our project works incorporate the following:
Water and fire damage clean up is a process that can have consequences to the structure and integrity of your property. If the process is managed by our team of experts you can be rest assured of a fast, efficient and cost effective solution.
Our services include the following:
Our experience and expertise enables us to develop planned maintenance routines tailored to individual needs. We are committed to looking after your external environment, acting as your eyes and ears, identifying areas that put your customers or staff at risk, and providing simple solutions.
Our structure ensures we continue to meet the exacting standards we've set for ourselves. All managers and supervisors report directly to a board director, who continues to remain personally involved in the day-to-day running of every contract.
What really sets us apart is our innovative audit software. Developed in-house, our IT platform makes it easy to keep track of every aspect of our service, making us completely accountable at all times. It collates a library of reports, manuals and important health and safety information which is at your disposal and allows you to provide instant feedback to which we will respond immediately.
Our services include:
Diamond Facilities Support can provide the service, maintenance and repair of bespoke systems ranging from a simple standalone solution, providing just one type of protection, through to intelligent, complex, integrated systems providing multiple fire and security protection.
These systems, known as fully Integrated Security Systems, provide a greatly increased level of protection by intelligently linking access control / door entry / intruder alarm systems to other security systems such as CCTV, monitoring and specialist detection. We provide cover for the following systems:
Diamond Facilities Support are a specialist water hygiene services provider, offering Legionella testing and prevention services to ACoP L8 and HSG274 standards. We are dedicated to serving businesses and all necessary requirements relating to their water systems. We have developed a range of services relating to water hygiene and management that will ensure that your business remains safe and compliant at all times, leaving you to focus on your core business.
All of our water treatment and hygiene services are in line with current legislation and accredited by BSI's ISO 9001 and the Legionella Control Association.
We have experience across all sectors, from private and public organisations to national blue chip companies. Our aim is to provide clients with peace of mind through reliable, experienced and efficient services, delivered by a friendly and knowledgeable team. From pipe work repairs to Legionella risk assessments, we ensure a superior and cost effective service delivery.
ACoP L8 stipulates that the person responsible for your water systems must follow these five basic principles:
1. Identify and assess sources of risk
2. Prepare a written scheme for controlling the risk
3. Implement, manage and monitor precautions
4. Keep records of precautions
5. Appoint a person to be managerially responsible
We will not only help you to implement the systems necessary, but will actively manage your water systems and provide the necessary remedial works to ensure you remain compliant at all times.
Diamond Facilities Support and its partners have created a leading waste management solution in the UK. Through a team of experts we offer an unmatched pedigree of expertise, understanding and cost effective service delivery. We have built a reputation for excellence, saving our customers money on waste bills by negotiating cheaper tariffs, increasing recycling rates and reducing administration costs. We offer a consistent, reliable and hassle-free experience and can call on the services of our network of regional and local suppliers, to provide you with an independent and truly bespoke recycling and waste management solution. More than 80% of the materials we collect avoid landfill through our range of sustainable recycling and waste management services, and wherever possible we aim to provide a zero to landfill solution. With our partners we have almost a century of experience in waste management. We offer a complete 'one stop shop' solution for all your recycling and waste needs, with the added benefit of reduced administration costs, as all your services are invoiced on one consolidated monthly invoice.
We specialise in reactive as well as proactive and preventative pest control. With our efficient response and industry leading treatments we will keep your business pest free. We provide a quality pest management service that offers value for money, carried out with integrity and the utmost professionalism. All our service staff are fully trained and qualified in all aspects of pest management, and are regularly updated on new technology and working practice. We provide the following services:
We help clients get value from their energy contracts, reduce energy consumption and lower their carbon footprint. Our clients range from high street shops to multi-nationals with thousands of sites. Through our partners and expert advisors we manage tens of thousands of energy meters. With access to prices from every gas/electricity supplier in the UK we can find the most economic solution for your business and help to drive down energy consumption by working in partnership.
All that we require in the first instance is some basic information and a recent energy copy invoice. Our experience has told us that 1 in 3 sites will reveal a savings opportunity of between 10-45% of annual expenditure. Further on, site surveys can reveal additional savings and opportunities. Audits will look to reveal billing anomalies, fixed charge investigation, allowances available, validation of surface water drainage charges, assessment of consumption, possible leaks/shared supplies, meter sizing, trade effluent consents, water efficiency measures. We link procurement of energy to energy efficiency to drive the maximum reduction available at a pace and cost that works for you.
Triplicity Intergrated Facilities Services
We have developed a unique integrated facilities services model called, "Triplicity", which works in conjunction with our bespoke web portal management system and covers all of the services that we provide across all of our operating divisions. This is achieved through an integrated management approach with a central point of contact.
We will work with you to tailor a solution to your exact requirements – there is no one size fits all and the key to success is a deep understanding of your business and current processes with respect to facilities management and maintenance.
The "Tri-plicity Integrated Facilities Services Model" focuses on 3 key areas being:
1. Helpdesk and Operational Software - including quotation management, budget management, reactive maintenance, planned maintenance & handyman Schedules, nominated supplier management and real-time performance and SLA reporting.
2. Reactive, M&E Compliance, Planned & Handyman Regimes tailored to your exact requirements.
3. FM consultancy and continuous price benchmarking to ensure value for money in terms of your nominated supply chain, any works directly contracted to Diamond Facilities Support and efficiency in operations.
Our operating management system is bespoke and can be uniquely and cost effectively tailored to your organisations operational systems and processes and the services that you require. The system provides real-time access for clients, engineers and nominated suppliers to ensure the most up-to-date information is available hour by hour. This new model combined with our bespoke web portal management system is being rolled out with great success to our current clients and has made a big difference in terms of cost savings and value for money.
A Coleshill-based business is donating £300 to a charity that helped their colleague in his hour of need.
In September 2015 David Williams’ new-born daughter Aoife needed urgent medical attention having suffered very acute Meconium Aspiration Syndrome – a condition where waste was ingested into her lungs while still in the womb.
When Aoife was transferred to Addenbrooke’s Hospital in Cambridge for specialist treatment, The Sick Children’s Trust charity stepped in to help both parents.
David and his wife were provided with a bedroom and shared lounge and kitchen in the charity’s 'Chestnut House' accommodation for ten days, which allowed them to be just feet away from their daughter throughout her treatment.
Aoife has now made a complete recovery, and her father is now in the middle of organising a bike ride to raise vital funds for The Sick Children’s Trust.
David with daughter Aoife, son George and wife Tina
The Sick Children’s Trust provides free, high-quality ‘Home from Home’ accommodation, as well as emotional and practical support, to families with sick children in hospital in the UK.
David, who is corporate development manager at Diamond Facilities Support (DFS), said: “The accommodation gave me and my wife immense relief and enabled us to spend as much time as possible with Aoife, and be on hand when there was a chance it might be the only time we’d get to spend with her.
“It costs The Sick Children’s Trust £28 to provide accommodation every night and they rely entirely on voluntary income, so as my way of saying thank you and giving something back, I’m aiming to raise £7,500 from our charity bike ride in June.”
The 580 kilometre bike ride is called 24 hours 2 Le Mans, and is challenging cyclists to ride from The Royal London Hospital, East London to the Circuit de la Sarthe, Le Mans in just one day.
All donations made to each rider taking part will go towards helping The Sick Children’s Trust provide accommodation to families with seriously ill children.
Adam Atkins, managing director at DFS, added: “All of us were touched to hear about how David and his family were helped during a difficult period, so we were more than happy to make a donation to what is a great cause.”
To make a donation and get behind the charity bike ride, visit www.justgiving.com/24h2lm
Engineers from a Midlands business have been praised for their efforts in helping flood victims return to their homes following the recent storms.
Since the start of December right through to the end of January, thousands of homes and businesses have been ruined in the north of England and Scotland by five different storms – known as Desmond, Eva, Frank, Gertrude and Henry.
Over 10 engineers from national maintenance firm Diamond Facilities Support (DFS), whose headquarters are on Coleshill Industrial Estate, have visited various affected towns to perform the vital task of restoring electricity to hundreds of homes.
At the turn of the New Year, engineer Scott Gall did a significant round trip every day for two weeks to help the Scottish residents of Ballater, which had been submerged in up to seven feet of water.
Scott said: “I would leave my home in Blairgowrie at 5am and not return until 11pm in minus conditions, but none of that mattered to me, my main priority was to do everything within my power to help people return to their homes.
“On my first day I arrived to a sea of devastation and it really wasn’t nice to behold. By the time I got there a lot of the water had subsided but you could see on the houses where the water had got up to.
“We spent the two weeks restoring electricity to around 50 homes. This involved installing temporary electricity boards to enable the dehumidifiers to go in and dry the houses out, and making sure the electricity supply is safe.”
There were similar scenes in Kendal and Halifax where Garry Butterfield was part of a team that spent a week away from his family replicating the same job.
Garry, from Leeds, added: “Seeing the devastation on people’s faces was more than enough motivation to keep going.”
“I had only been with the business for two weeks when the storms struck so I had to learn the ropes pretty quickly, but in my opinion I was just doing my job.”
Adam Atkins, director of DFS, paid tribute to his staff who had been working flat out amid difficult circumstances.
Adam said: “I’m extremely proud of the work carried out by our team in such difficult circumstances.
“During January we took over 1,000 calls from people needing help with electrical work following the devastation caused by the floods, and despite the huge workload lined up, each and every one of them has maintained a great degree of care.”
DFS is also a facilities management company, and in 2015, turned over £5.7 million. High profile clients include JD Sports, Bill’s Restaurants, Atkins Global and The Range, and have recently re-secured a multi-million pound contract with Pure Gym.
An independent facilities services company has returned record results after a clutch of large contract wins. Diamond Facilities Support, based in Coleshill, has recorded a turnover in excess of £5.5 million for the past 12 months and is expecting that to grow by a further 25 per cent by the end of 2016. The firm, which was founded in 2010, delivers a range of hard and soft facilities support across the UK and works for clients including JD Sports, Pure Gym, Bill’s Restaurants and Atkins Global. It recently won a three year contract with Hft, which has maintenance responsibility for approximately 500 registered care and supported living homes from Newcastle to Cornwall. The deal is expected to be worth up to £1.5 million a year. Adam Atkins, who launched the company with Helen Cooper after both working for Property Services Group Willmott Dixon, said the growth was down to securing a range of new contracts, but also expanding the range of services tailored to appeal to new sectors. “We have won our first cleaning contract in 2015 with Gails Artisan Bakeries, and have expanded in retail winning work with JD Sports and most recently The Range and we see both those areas as considerable growth opportunities in 2016. “But we have developed the structure of the business to ensure that we maintain the levels of service that are key to our success while still factoring for more growth. “We have organised the business into six divisions covering all the services we offer which allows the customers total clarity and makes us as efficient as it is possible to be. Quality of service and speed of response is key in our industry and while we are always looking to improve, I believe we set the standard on both fronts. “We believe our existing customer base will allow us to continue the growth but we are also looking to expand into the public sector.” The growth of Diamond FS has seen the company grow to almost 100 staff in less than six years. Helen Cooper added: “We are permanently looking for quality staff and we have developed a really strong team ethos. We only moved to our present headquarters in March and we are now having to make several alterations to house the growing team. “We run all our operations out of Coleshill and we very much want to remain in the town as many of our staff have been with us since we started.”