Our Services

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FM Helpdesk

Our facilities management helpdesk is manned by professionally trained staff who can immediately understand your issue and deliver the best solution. We offer:

  • 24 hour coverage, 365 days per year
  • Customer service excellence
  • 3rd party supply chain management
  • Client budget management (Revenue & Capex)
  • Handyman regime management
  • Compliance scheduling
  • Complete asset management
  • Accurate and timely management reporting
  • 24/7 telephone/e-mail coverage
  • Expert questioning to ascertain the true nature of any issues
  • Batching of non-urgent works to eliminate costly reactive maintenance
  • Management of all planned maintenance schedules
  • Allocation of works to relevant parties
  • Management support for nominated suppliers
  • Management of job closedowns
  • Supplier performance management and reporting
  • Warranty Management
  • Operational issue reports

Emergency Reactive Maintenance

At Diamond Facilities Support we can deal with all of your emergencies. Our 24 hour a day, seven days a week helpdesk will give you support you can depend on – with response times geared to your business need.

We offer you a single point of contact for all of your property needs, supported by professionally trained nationwide multi-skilled teams you can rely on for outstanding service when you need them most.

Our Reactive Maintenance Service Covers:

Fabric: carpentry, plumbing, roofing, plastering, decorating, flooring, glazing and security, roller shutter repairs, drainage including jetting and CCTV surveys, car park repairs and general building works.

M&E: lighting, heating and ventilation, air-conditioning, hot and cold water, plant room maintenance, data cabling, sanitary services, utilities maintenance.

Planned Preventative Maintenance

Providing a regular programme of maintenance activity is the best way to ensure that your property portfolio remains in excellent condition and is fit for purpose. Our expert staff will carry out regular, thorough property audits as part of our planned and preventative programmes. These programmes have been designed to maintain all of your business critical services, systems and equipment and ultimately save you money through much reduced reactive and emergency repairs.

Our planned maintenance programmes include:

  • Roof inspection and gutter clearances
  • Drain clearance
  • Plumbing checks
  • M&E checks
  • Ironmongery checks
  • Compliance testing and inspection
  • Grounds maintenance
  • Signage maintenance
  • Building health checks

Bespoke Handyman Regimes

Our handyman regime is specifically designed to eliminate costly reactive maintenance calls and our helpdesk is well trained in identifying those calls that can be allocated to a handyman visit and those that are truly emergency. By batching non-urgent tasks we can create real efficiencies and cost savings.

"Savings in excess of 70% can be achieved through the batching of non-urgent tasks"

Tasks generally incorporate but are not be limited to:

  • Plumbing
  • Joinery
  • Flooring
  • Tiling
  • Painting
  • Electrics
  • Emergency lighting flick test
  • Cleaning/replacement of accessible A/C & AHU Filters/belts
  • Re-lamping of accessible light fittings
  • Testing of water temperatures (if required for legionella purposes)
  • Grounds maintenance

Compliance Testing and Inspection

To ensure the safety of your employees and the public, legislation now requires many appliances and equipment to be tested regularly for compliance with legal or statutory standards.

We make this process straightforward and simple for you to achieve the required standards. Our expert teams offer a comprehensive testing service, providing you with full compliance documentation, peace of mind and the relevant remedial works should any be required.

Our compliance and testing services include:

  • PAT & FAT Testing
  • Fixed wire testing
  • Fire alarms and emergency lighting
  • Fire extinguisher service & maintenance
  • Intruder Alarms
  • CCTV and security systems
  • Electronic doors and barriers
  • Air conditioning and ventilation systems
  • Gas Safety testing
  • Catering equipment
  • DDA compliance
  • Fire risk assessment works
  • Asbestos testing and removal
  • Water testing and treatment including Legionella
  • Lightening protection
  • Mansafe systems
  • Drainage systems
  • Pest prevention

Minor & Project Works

Our nationwide minor and project works team covers all sectors, working with both private and public organisations on contracts from £100.00 to in excess of £100,000.00.

Our experience enables us to deliver cost effective, and sustainable projects delivered through our directly employed engineers and supported with an excellent national specialist supply chain.

Our project works incorporate the following:

  • Refurbishment
  • Dilapidations
  • Void works
  • Compliance testing remedial works
  • Re-roofing
  • External works and landscaping
  • M&E design, supply and installation
  • Fire & security systems
  • DDA upgrades
  • Fire safety works
  • Re-branding and signage installation programmes
  • Fit-out, extensions and new build

Disaster Recovery

Following a disaster, the recovery of flood or fire damage in the home or at your business premises is our priority. We are experts in returning the affected property to its pre-disaster condition as quickly as possible, minimising any secondary damage and with the minimum of disruption for the customer.

Water and fire damage clean up is a process that can have consequences to the structure and integrity of your property. If the process is managed by our team of experts you can be rest assured of a fast, efficient and cost effective solution.

Our services include the following:

  • Electrical make safe
  • Temporary electrical board installations
  • Drying services
  • Leak detection
  • Water damage restoration
  • Fire damage restoration
  • Major loss

Grounds Maintenance

Diamond Facilities Support maintains all forms of grass areas, shrubbery and hard standings. Whether you have an immaculately presented lawn or an industrial estate where maintenance is an irritation to the business, we will provide 'fit for purpose', cost effective solutions. We are able to service one site or hundreds of sites nationwide.

Our experience and expertise enables us to develop planned maintenance routines tailored to individual needs. We are committed to looking after your external environment, acting as your eyes and ears, identifying areas that put your customers or staff at risk, and providing simple solutions.

  • Fencing
  • Planting and turf laying
  • Landscaping
  • Weeding and clearance works
  • Tree surgery
  • Gritting & snow clearance
  • Litter/rubbish removal


For our clients cleaning is one of those vital services that must be done exceptionally well and in a manner that does not create any inconvenience to staff or customers. It must be done in a timely and efficient manner with attention to detail at the heart of what we do. Diamond and its partners are experts in making this happen.

Our structure ensures we continue to meet the exacting standards we've set for ourselves. All managers and supervisors report directly to a board director, who continues to remain personally involved in the day-to-day running of every contract.

What really sets us apart is our innovative audit software. Developed in-house, our IT platform makes it easy to keep track of every aspect of our service, making us completely accountable at all times. It collates a library of reports, manuals and important health and safety information which is at your disposal and allows you to provide instant feedback to which we will respond immediately.

Our services include:

  • Commercial Cleaning across all sectors
  • Window cleaning, which uses reach pole and platform access systems
  • Carpet cleaning
  • Paper recycling
  • Feminine hygiene
  • Washroom supplies
  • Kitchen supplies
  • Grounds cleaning and litter picking

Fire Safety

Diamond Facilities offers a complete solution to fire safety. With a "one stop shop" approach we will look after all of your fire needs, to ensure complete peace of mind. We will work with you and carry out a risk assessment process to provide you with complete fire safety, with nothing missed. When developing your fire safety strategy, you should aim for fire prevention, fire detection, fire containment and fire escape. Fire Prevention:

  • Fire risk assessment
  • Fire safety training
  • Fire risk management services
  • Fire service and maintenance of all systems
  • Fire risk assessment consultancy
  • Fire risk remedial works

Fire Detection:

  • Automatic fire detection
  • 24/7 fire alarm monitoring
  • Aspirating smoke detection
  • Smoke and heat detection
  • Sounders

Fire Containment

  • Fire extinguishers
  • Hose reels
  • Fixed fire extinguishing systems
  • Wet and dry risers
  • Sprinklers
  • Automatic door release systems
  • Fire Blankets
  • Emergency lighting
  • Fire safety signs
  • Escape routes


Security Systems are an integral part of today's society. As individuals and businesses we strive for 'Peace of Mind' and to know that our staff, customers and facilities are safe. Security Systems are designed to protect buildings, vehicles, personnel and staff from harm and wrong doing.

Diamond Facilities Support can provide the service, maintenance and repair of bespoke systems ranging from a simple standalone solution, providing just one type of protection, through to intelligent, complex, integrated systems providing multiple fire and security protection.

These systems, known as fully Integrated Security Systems, provide a greatly increased level of protection by intelligently linking access control / door entry / intruder alarm systems to other security systems such as CCTV, monitoring and specialist detection. We provide cover for the following systems:

  • CCTV
  • Access control
  • Door entry
  • Intruder alarm
  • Specialist security
  • Remote security monitoring
  • Manned security and guarding

Water Management

Are you responsible for the water hygiene services of your company?

Diamond Facilities Support are a specialist water hygiene services provider, offering Legionella testing and prevention services to ACoP L8 and HSG274 standards. We are dedicated to serving businesses and all necessary requirements relating to their water systems. We have developed a range of services relating to water hygiene and management that will ensure that your business remains safe and compliant at all times, leaving you to focus on your core business.

All of our water treatment and hygiene services are in line with current legislation and accredited by BSI's ISO 9001 and the Legionella Control Association.

We have experience across all sectors, from private and public organisations to national blue chip companies. Our aim is to provide clients with peace of mind through reliable, experienced and efficient services, delivered by a friendly and knowledgeable team. From pipe work repairs to Legionella risk assessments, we ensure a superior and cost effective service delivery.

ACoP L8 stipulates that the person responsible for your water systems must follow these five basic principles:

1. Identify and assess sources of risk

2. Prepare a written scheme for controlling the risk

3. Implement, manage and monitor precautions

4. Keep records of precautions

5. Appoint a person to be managerially responsible

We will not only help you to implement the systems necessary, but will actively manage your water systems and provide the necessary remedial works to ensure you remain compliant at all times.

Waste Management

At Diamond Facilities Support our vision is to provide sustainable, efficient and effective waste management solutions to our customers throughout the UK. Our whole focus is on reducing waste, increasing recycling and minimising waste to landfill.

Diamond Facilities Support and its partners have created a leading waste management solution in the UK. Through a team of experts we offer an unmatched pedigree of expertise, understanding and cost effective service delivery. We have built a reputation for excellence, saving our customers money on waste bills by negotiating cheaper tariffs, increasing recycling rates and reducing administration costs. We offer a consistent, reliable and hassle-free experience and can call on the services of our network of regional and local suppliers, to provide you with an independent and truly bespoke recycling and waste management solution. More than 80% of the materials we collect avoid landfill through our range of sustainable recycling and waste management services, and wherever possible we aim to provide a zero to landfill solution. With our partners we have almost a century of experience in waste management. We offer a complete 'one stop shop' solution for all your recycling and waste needs, with the added benefit of reduced administration costs, as all your services are invoiced on one consolidated monthly invoice.

Pest Control

Diamond Facilities Support provide integrated pest management packages individually designed for each customer's requirements, and we encourage a working partnership to eliminate disruption. Customer Care is a priority to us, we achieve a rapid response to our clients pest control needs at all times controlling and eradicating pest control issues.

We specialise in reactive as well as proactive and preventative pest control. With our efficient response and industry leading treatments we will keep your business pest free. We provide a quality pest management service that offers value for money, carried out with integrity and the utmost professionalism. All our service staff are fully trained and qualified in all aspects of pest management, and are regularly updated on new technology and working practice. We provide the following services:

  • Multi site bespoke customer solutions
  • Planned preventative programmes
  • Full reporting and auditing
  • Seasonal Pest Control
  • Crawling Pest Control
  • Flying Pest Control
  • Rodent & other pest control

Energy Management

Do you want 10%-45% of Energy Savings??

We help clients get value from their energy contracts, reduce energy consumption and lower their carbon footprint. Our clients range from high street shops to multi-nationals with thousands of sites. Through our partners and expert advisors we manage tens of thousands of energy meters. With access to prices from every gas/electricity supplier in the UK we can find the most economic solution for your business and help to drive down energy consumption by working in partnership.

Our experience includes but is not limited to:

  • Facilitation of energy supply transfer
  • On site energy audits with recommendations
  • Real time energy reporting
  • Multi-utility management
  • Multi-site management
  • Remote location management
  • Display/energy dash-boarding
  • Forecasting
  • Issue resolution
  • Gain sharing

All that we require in the first instance is some basic information and a recent energy copy invoice. Our experience has told us that 1 in 3 sites will reveal a savings opportunity of between 10-45% of annual expenditure. Further on, site surveys can reveal additional savings and opportunities. Audits will look to reveal billing anomalies, fixed charge investigation, allowances available, validation of surface water drainage charges, assessment of consumption, possible leaks/shared supplies, meter sizing, trade effluent consents, water efficiency measures. We link procurement of energy to energy efficiency to drive the maximum reduction available at a pace and cost that works for you.

FM Consultancy

We offer a one stop shop for advice and delivery to those looking to outsource their in-house services. Through our experience we are able to design and deliver bespoke solutions that maximise both your budget and the services received. We can create genuine efficiency savings of between 10% and 30% without merely cutting costs, reducing services and therefore service delivery. Our approach is unusual in that we not only advise but we also provide direct delivery.

  • FM Strategy development
  • FM procurement
  • FM operations analysis
  • Budget and cost management
  • Outsourcing/insourcing advice
  • Workforce consultation and deployment
  • Service excellence workshops
  • IT FM Systems development

Triplicity Intergrated Facilities Services

Diamond Facilities Support continuously look to innovate in everything that we do in order to drive continuous improvement, efficiency and most importantly value for our clients.

We have developed a unique integrated facilities services model called, "Triplicity", which works in conjunction with our bespoke web portal management system and covers all of the services that we provide across all of our operating divisions. This is achieved through an integrated management approach with a central point of contact. We will work with you to tailor a solution to your exact requirements – there is no one size fits all and the key to success is a deep understanding of your business and current processes with respect to facilities management and maintenance. The "Tri-plicity Integrated Facilities Services Model" focuses on 3 key areas being:

1. Helpdesk and Operational Software - including quotation management, budget management, reactive maintenance, planned maintenance & handyman Schedules, nominated supplier management and real-time performance and SLA reporting.

2. Reactive, M&E Compliance, Planned & Handyman Regimes tailored to your exact requirements.

3. FM consultancy and continuous price benchmarking to ensure value for money in terms of your nominated supply chain, any works directly contracted to Diamond Facilities Support and efficiency in operations.

Our operating management system is bespoke and can be uniquely and cost effectively tailored to your organisations operational systems and processes and the services that you require. The system provides real-time access for clients, engineers and nominated suppliers to ensure the most up-to-date information is available hour by hour. This new model combined with our bespoke web portal management system is being rolled out with great success to our current clients and has made a big difference in terms of cost savings and value for money.


We understand the importance for your business to have a partner you can depend on, for all your property needs.

Diamond Facilities Support offers an innovative and market leading planned, reactive, compliance, and project works service to a diverse range of clients. From fixing a leak to disaster recovery, cleaning and security, we can offer a comprehensive range of services to meet and exceed your expectations.

Whether you are planning a national programme of works or require urgent help with an unexpected issue, you need a partner who can respond quickly and efficiently.

Latest News

From left, Helen Cooper with Adam Atkins



Diamond Facilities Support doubles office space to accelerate growth

Diamond Facilities Support has doubled its office space as it looks to accelerate its growth.


Diamond Facilities Support has purchased 6,500 sq ft premises at The Crescent on Birmingham Business Park as it looks to close the year with £9 million turnover – up by £500,000 on the previous year - following a cluster of client wins.


The business has moved all of its headquarter operations and 40-strong head office workforce from its old Coleshill office.


This includes the firm’s growing 24-hour facilities management helpdesk, handyman and M&E compliance team plus the allocation of jobs to a team of around 80 engineers based around the UK, covering building maintenance, M&E compliance, fire and security, handyman regimes and quoted works.


Diamond Facilities Support was founded by joint managing directors Adam Atkins and Helen Cooper in 2010 after they worked for property services group Wilmott Dixon.


The firm has grown consistently over the past seven years, and now employs in excess of 110 staff and services around 40 clients across the UK in the private and public sector.


Helen said: “The office move is a significant milestone in our journey of growth, as it provides us with the capability to grow the business in terms of our workforce and turnover. Our ethos is one of direct employment of engineers which is fairly unique in the marketplace where many of our competitors rely on subcontracting.


“We are highly motivated to achieve our aim of hitting the £20 million turnover mark within the next five years – we’ve managed to get to the £9 million mark in seven years, and with a strong reputation and a growing, skilled workforce behind us, we are confident it can be achieved.


“We have a strong foothold in the private sector through working with big names such as Pure Gym, Atkins Global, The Range and Bill’s Restaurants while also working with HFT and approximately 500 care homes in the charity sector.


“The majority of our clients are taking a full facilities management service from us for their sites all around the UK and taking advantage of our integrated “Triplicity” maintenance model.


“Our helpdesk is a fast-growing part of our business, and answers more than 50,000 calls a year – a number we are expecting to see leap significantly over the coming months as we look to expand our client base, particularly within the restaurant market.


“Technology cannot be ignored and we are also exploring what digital services we can offer to stand out from the crowd and attract more business.”


Commercial property agency Darby Keye Property assisted Diamond Facilities Support with the purchase of the building.





Bowling club get vital donation

Diamond Facilities Support has given a donation to help train coaches at a local bowling club.


Acocks Green Youth Tenpin Bowling club, based at Acocks Green Bowl, have been appealing for donations to help train their new generation of coaches.


Diamond Facilities Support, based in Coleshill, have donated £50 to the club – meaning it now has now raised £350 and hopes to reach the £1,000 mark in the ongoing fundraiser.


Mark Smith, Acocks Green YBC tournament secretary, said: “I was a member of the bowling club when I was eight, and with my son now at the club, at 43, I’m back involved again – it has been a huge part of my life.


“Bowling is a great activity for young people to get involved in, it’s great to keep active, socialise and build teamwork skills.


“I’d like to thank Diamond Facilities Support for their help, every donation is crucial to the ongoing success of the bowling club.”


The long-standing club has been operating for over 50 years and many of the current coaches are now nearing retirement.


Members of the club range from the ages of six to 23, with players from ages 18 to 23 joining the Young Adults Club.


The club plans to use the money to fund training for their new coaches from the BTBA (British Ten-pin Bowling Association), training the new coaches to a league, county and national standard.


So far, they have raised enough to fully train two new coaches – who work entirely on a voluntary basis.


New coaches are made up primarily of parents who have an interest or experience in the sport.


Adam Atkins, joint managing director at Diamond Facilities Support, added: “A club like Acocks Green Youth Tenpin Bowling club is brilliant for young people and it is vital that they are able to stay open and operating at a high standard.


“I hope the club reaches its target and is able to operate for many years to come.”


For more information about Acocks Green YBC visit www.agybc.com or on Facebook @acocksgreenyouthbowling


To donate to the club contact info@agybc.com

Adam Atkins and Helen Cooper



Diamond Facilities Support listed as fast-growing company

Diamond Facilities Support (DFS) has been listed as one of the fastest growing facilities management companies by an industry report.


DFS has made it into the top 50 of the Plimsoll Report’s facilities management survey, which covers over 420 different companies in the sector.


The Plimsoll Report is conducted by experts who analyse the finances of companies across 1600 industries and sectors.


In the 12 months to December 2015 DFS’ total sales increased by 61 per cent, well above the industry average of 4.9 per cent.


It comes after the firm, which formed in February 2010, has secured a clutch of contracts over the past year with the likes of TGI Fridays, Loungers, Swinton Insurance and Orchard Care Homes.


Since forming, DFS has also won the services of retail giants such as The Range and JD Sports, and now employs 118 staff.


Adam Atkins, joint managing director at DFS, said: “This is fantastic recognition of how we have grown in such a short space of time, and it’s great to know that we are now mixing with some of the biggest companies in our sector.


“We have grown our turnover significantly every single year since we started and are generating new business all of the time, and expect to achieve in excess of £8million turnover by the end of this year.  This equates to further growth of 45 per cent from 2015.


“Our growth has been down to the wide variety of services we can offer to other businesses – this includes a reactive response service through to cleaning contracts and building compliance.


“Competition in our industry is fierce and it’s all about responsiveness and high standards of service which is why we retain existing clients and win new business via referrals, so to be one of the leaders in our own sector bodes very well for the future.”

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