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Emergency Reactive Maintenance
We offer you a single point of contact for all of your property needs, supported by professionally trained nationwide multi-skilled teams you can rely on for outstanding service when you need them most.
Our Reactive Maintenance Service Covers:
Fabric: carpentry, plumbing, roofing, plastering, decorating, flooring, glazing and security, roller shutter repairs, drainage including jetting and CCTV surveys, car park repairs and general building works.
M&E: lighting, heating and ventilation, air-conditioning, hot and cold water, plant room maintenance, data cabling, sanitary services, utilities maintenance.
Planned Preventative Maintenance
Our planned maintenance programmes include:
Bespoke Handyman Regimes
"Savings in excess of 70% can be achieved through the batching of non-urgent tasks"
Tasks generally incorporate but are not be limited to:
Compliance Testing and Inspection
We make this process straightforward and simple for you to achieve the required standards. Our expert teams offer a comprehensive testing service, providing you with full compliance documentation, peace of mind and the relevant remedial works should any be required.
Our compliance and testing services include:
Minor & Project Works
Our experience enables us to deliver cost effective, and sustainable projects delivered through our directly employed engineers and supported with an excellent national specialist supply chain.
Our project works incorporate the following:
Water and fire damage clean up is a process that can have consequences to the structure and integrity of your property. If the process is managed by our team of experts you can be rest assured of a fast, efficient and cost effective solution.
Our services include the following:
Our experience and expertise enables us to develop planned maintenance routines tailored to individual needs. We are committed to looking after your external environment, acting as your eyes and ears, identifying areas that put your customers or staff at risk, and providing simple solutions.
Our structure ensures we continue to meet the exacting standards we've set for ourselves. All managers and supervisors report directly to a board director, who continues to remain personally involved in the day-to-day running of every contract.
What really sets us apart is our innovative audit software. Developed in-house, our IT platform makes it easy to keep track of every aspect of our service, making us completely accountable at all times. It collates a library of reports, manuals and important health and safety information which is at your disposal and allows you to provide instant feedback to which we will respond immediately.
Our services include:
Diamond Facilities Support can provide the service, maintenance and repair of bespoke systems ranging from a simple standalone solution, providing just one type of protection, through to intelligent, complex, integrated systems providing multiple fire and security protection.
These systems, known as fully Integrated Security Systems, provide a greatly increased level of protection by intelligently linking access control / door entry / intruder alarm systems to other security systems such as CCTV, monitoring and specialist detection. We provide cover for the following systems:
Diamond Facilities Support are a specialist water hygiene services provider, offering Legionella testing and prevention services to ACoP L8 and HSG274 standards. We are dedicated to serving businesses and all necessary requirements relating to their water systems. We have developed a range of services relating to water hygiene and management that will ensure that your business remains safe and compliant at all times, leaving you to focus on your core business.
All of our water treatment and hygiene services are in line with current legislation and accredited by BSI's ISO 9001 and the Legionella Control Association.
We have experience across all sectors, from private and public organisations to national blue chip companies. Our aim is to provide clients with peace of mind through reliable, experienced and efficient services, delivered by a friendly and knowledgeable team. From pipe work repairs to Legionella risk assessments, we ensure a superior and cost effective service delivery.
ACoP L8 stipulates that the person responsible for your water systems must follow these five basic principles:
1. Identify and assess sources of risk
2. Prepare a written scheme for controlling the risk
3. Implement, manage and monitor precautions
4. Keep records of precautions
5. Appoint a person to be managerially responsible
We will not only help you to implement the systems necessary, but will actively manage your water systems and provide the necessary remedial works to ensure you remain compliant at all times.
Diamond Facilities Support and its partners have created a leading waste management solution in the UK. Through a team of experts we offer an unmatched pedigree of expertise, understanding and cost effective service delivery. We have built a reputation for excellence, saving our customers money on waste bills by negotiating cheaper tariffs, increasing recycling rates and reducing administration costs. We offer a consistent, reliable and hassle-free experience and can call on the services of our network of regional and local suppliers, to provide you with an independent and truly bespoke recycling and waste management solution. More than 80% of the materials we collect avoid landfill through our range of sustainable recycling and waste management services, and wherever possible we aim to provide a zero to landfill solution. With our partners we have almost a century of experience in waste management. We offer a complete 'one stop shop' solution for all your recycling and waste needs, with the added benefit of reduced administration costs, as all your services are invoiced on one consolidated monthly invoice.
We specialise in reactive as well as proactive and preventative pest control. With our efficient response and industry leading treatments we will keep your business pest free. We provide a quality pest management service that offers value for money, carried out with integrity and the utmost professionalism. All our service staff are fully trained and qualified in all aspects of pest management, and are regularly updated on new technology and working practice. We provide the following services:
We help clients get value from their energy contracts, reduce energy consumption and lower their carbon footprint. Our clients range from high street shops to multi-nationals with thousands of sites. Through our partners and expert advisors we manage tens of thousands of energy meters. With access to prices from every gas/electricity supplier in the UK we can find the most economic solution for your business and help to drive down energy consumption by working in partnership.
All that we require in the first instance is some basic information and a recent energy copy invoice. Our experience has told us that 1 in 3 sites will reveal a savings opportunity of between 10-45% of annual expenditure. Further on, site surveys can reveal additional savings and opportunities. Audits will look to reveal billing anomalies, fixed charge investigation, allowances available, validation of surface water drainage charges, assessment of consumption, possible leaks/shared supplies, meter sizing, trade effluent consents, water efficiency measures. We link procurement of energy to energy efficiency to drive the maximum reduction available at a pace and cost that works for you.
Triplicity Intergrated Facilities Services
We have developed a unique integrated facilities services model called, "Triplicity", which works in conjunction with our bespoke web portal management system and covers all of the services that we provide across all of our operating divisions. This is achieved through an integrated management approach with a central point of contact.
We will work with you to tailor a solution to your exact requirements – there is no one size fits all and the key to success is a deep understanding of your business and current processes with respect to facilities management and maintenance.
The "Tri-plicity Integrated Facilities Services Model" focuses on 3 key areas being:
1. Helpdesk and Operational Software - including quotation management, budget management, reactive maintenance, planned maintenance & handyman Schedules, nominated supplier management and real-time performance and SLA reporting.
2. Reactive, M&E Compliance, Planned & Handyman Regimes tailored to your exact requirements.
3. FM consultancy and continuous price benchmarking to ensure value for money in terms of your nominated supply chain, any works directly contracted to Diamond Facilities Support and efficiency in operations.
Our operating management system is bespoke and can be uniquely and cost effectively tailored to your organisations operational systems and processes and the services that you require. The system provides real-time access for clients, engineers and nominated suppliers to ensure the most up-to-date information is available hour by hour. This new model combined with our bespoke web portal management system is being rolled out with great success to our current clients and has made a big difference in terms of cost savings and value for money.
Diamond Facilities Support has doubled its office space as it looks to accelerate its growth.
Diamond Facilities Support has purchased 6,500 sq ft premises at The Crescent on Birmingham Business Park as it looks to close the year with £9 million turnover – up by £500,000 on the previous year - following a cluster of client wins.
The business has moved all of its headquarter operations and 40-strong head office workforce from its old Coleshill office.
This includes the firm’s growing 24-hour facilities management helpdesk, handyman and M&E compliance team plus the allocation of jobs to a team of around 80 engineers based around the UK, covering building maintenance, M&E compliance, fire and security, handyman regimes and quoted works.
Diamond Facilities Support was founded by joint managing directors Adam Atkins and Helen Cooper in 2010 after they worked for property services group Wilmott Dixon.
The firm has grown consistently over the past seven years, and now employs in excess of 110 staff and services around 40 clients across the UK in the private and public sector.
Helen said: “The office move is a significant milestone in our journey of growth, as it provides us with the capability to grow the business in terms of our workforce and turnover. Our ethos is one of direct employment of engineers which is fairly unique in the marketplace where many of our competitors rely on subcontracting.
“We are highly motivated to achieve our aim of hitting the £20 million turnover mark within the next five years – we’ve managed to get to the £9 million mark in seven years, and with a strong reputation and a growing, skilled workforce behind us, we are confident it can be achieved.
“We have a strong foothold in the private sector through working with big names such as Pure Gym, Atkins Global, The Range and Bill’s Restaurants while also working with HFT and approximately 500 care homes in the charity sector.
“The majority of our clients are taking a full facilities management service from us for their sites all around the UK and taking advantage of our integrated “Triplicity” maintenance model.
“Our helpdesk is a fast-growing part of our business, and answers more than 50,000 calls a year – a number we are expecting to see leap significantly over the coming months as we look to expand our client base, particularly within the restaurant market.
“Technology cannot be ignored and we are also exploring what digital services we can offer to stand out from the crowd and attract more business.”
Commercial property agency Darby Keye Property assisted Diamond Facilities Support with the purchase of the building.
Diamond Facilities Support has given a donation to help train coaches at a local bowling club.
Acocks Green Youth Tenpin Bowling club, based at Acocks Green Bowl, have been appealing for donations to help train their new generation of coaches.
Diamond Facilities Support, based in Coleshill, have donated £50 to the club – meaning it now has now raised £350 and hopes to reach the £1,000 mark in the ongoing fundraiser.
Mark Smith, Acocks Green YBC tournament secretary, said: “I was a member of the bowling club when I was eight, and with my son now at the club, at 43, I’m back involved again – it has been a huge part of my life.
“Bowling is a great activity for young people to get involved in, it’s great to keep active, socialise and build teamwork skills.
“I’d like to thank Diamond Facilities Support for their help, every donation is crucial to the ongoing success of the bowling club.”
The long-standing club has been operating for over 50 years and many of the current coaches are now nearing retirement.
Members of the club range from the ages of six to 23, with players from ages 18 to 23 joining the Young Adults Club.
The club plans to use the money to fund training for their new coaches from the BTBA (British Ten-pin Bowling Association), training the new coaches to a league, county and national standard.
So far, they have raised enough to fully train two new coaches – who work entirely on a voluntary basis.
New coaches are made up primarily of parents who have an interest or experience in the sport.
Adam Atkins, joint managing director at Diamond Facilities Support, added: “A club like Acocks Green Youth Tenpin Bowling club is brilliant for young people and it is vital that they are able to stay open and operating at a high standard.
“I hope the club reaches its target and is able to operate for many years to come.”
For more information about Acocks Green YBC visit www.agybc.com or on Facebook @acocksgreenyouthbowling
To donate to the club contact email@example.com
Diamond Facilities Support (DFS) has been listed as one of the fastest growing facilities management companies by an industry report.
DFS has made it into the top 50 of the Plimsoll Report’s facilities management survey, which covers over 420 different companies in the sector.
The Plimsoll Report is conducted by experts who analyse the finances of companies across 1600 industries and sectors.
In the 12 months to December 2015 DFS’ total sales increased by 61 per cent, well above the industry average of 4.9 per cent.
It comes after the firm, which formed in February 2010, has secured a clutch of contracts over the past year with the likes of TGI Fridays, Loungers, Swinton Insurance and Orchard Care Homes.
Since forming, DFS has also won the services of retail giants such as The Range and JD Sports, and now employs 118 staff.
Adam Atkins, joint managing director at DFS, said: “This is fantastic recognition of how we have grown in such a short space of time, and it’s great to know that we are now mixing with some of the biggest companies in our sector.
“We have grown our turnover significantly every single year since we started and are generating new business all of the time, and expect to achieve in excess of £8million turnover by the end of this year. This equates to further growth of 45 per cent from 2015.
“Our growth has been down to the wide variety of services we can offer to other businesses – this includes a reactive response service through to cleaning contracts and building compliance.
“Competition in our industry is fierce and it’s all about responsiveness and high standards of service which is why we retain existing clients and win new business via referrals, so to be one of the leaders in our own sector bodes very well for the future.”