Right first time,
every time.

Deciding on a course of action for outsourcing facilities and maintenance services will always create debate and concern. You may be thinking about Total FM, bundling a number of services or individual elements to fit in with your current regime.


Whatever your requirements, we can advise on strategy, the possible outcomes to this and the benefits it will bring. We will work with you to tailor a proposition that fits with your culture, ethos and operating business model. Our goal is to deliver the right service to exceed your expectations, create efficiencies, cut costs and drive value.


Through a real understanding of your business and a broader selection of services we are able to deliver ever increasing efficiencies in structure, cost and process. Through an integrated approach, we can drive value and also provide a greater consistency of service across your estate.

"Our business was created to drive value and success for our clients through innovation in service, operations and systems."

Triplicity - Integrated Facilities Services

Diamond Facilities Support continuously look to innovate in everything that we do in order to drive continuous improvement, efficiency and most importantly value for our clients.

We have developed a unique integrated facilities services model called, "Triplicity", which works in conjunction with our bespoke web portal management system and covers all of the services that we provide across all of our operating divisions. This is achieved through an integrated management approach with a central point of contact.

We will work with you to tailor a solution to your exact requirements – there is no one size fits all and the key to success is a deep understanding of your business and current processes with respect to facilities management and maintenance.

The "Tri-plicity Integrated Facilities Services Model" focuses on 3 key areas being:

Helpdesk and Operational Software

Including quotation management, budget management, reactive maintenance, planned maintenance & handyman Schedules, nominated supplier management and real-time performance and SLA reporting.

Reactive, M&E Compliance, Planned & Handyman Regimes tailored to your exact requirements.

FM consultancy...

and continuous price benchmarking to ensure value for money in terms of your nominated supply chain, any works directly contracted to Diamond Facilities Support and efficiency in operations.

Maintaining a building is far from easy. There are a whole range of things that can go wrong and cause disruption to the normal running of your business. Anything from a leaking roof through to broken windows or a burst pipe.


At Diamond Facilities Support we pride ourselves on understanding your needs and providing you with a tailored and bespoke solution, taking the hassle away from you day to day and allowing you the time to focus on your core business.



We offer the complete range of building fabric maintenance services using our our own directly employed and multi-skilled engineers. This can be anything from an emergency call, through to planned preventative maintenance visits, handyman regimes or quoted works.

Our services can be provided as part of an integrated facilities services solution, combining fabric with mechanical and electrical maintenance, or as a stand-alone service.

Our service incorporates but is not limited to the following:

  • Surveys and inspections
  • Roofing
  • Plumbing
  • Drainage
  • Carpentry & joinery
  • Tiling
  • Decorating
  • Brickwork
  • Doors & locks
  • Fixtures and fittings

Remaining compliant with the constantly changing building legislation is essential to maintain safe, and legally compliant operations. With extensive experience in providing compliance services for some of Britain's biggest businesses, we can remove the worry and hassle of compliance from you allowing you to focus on your core business activities.


We provide comprehensive, technology-led, auditing services, that sit alongside our compliance regimes and is also complemented by our web portal management system, providing organisations with an end to end compliance solution.

Our solutions ensure our clients are legally compliant with all relevant building regulations and legislation, whilst driving down costs through our innovative and efficient operating processes.



Our integrated approach to building services ensures an exceptional customer experience, efficient processes, robust management reporting and a constant drive for value. From 24/7 cover with our FM helpdesk, through to reactive, planned and quoted works we can cater for all your building services needs.

We provide comprehensive cover to the following sytems:

  • Heating systems
  • Air conditioning systems
  • Plumbing and pipework
  • Electrical systems
  • Water management
  • Energy management

Diamond's aim is to give complete peace of mind by providing the best possible solution and service to any fire, life safety or security requirement.


Fire Safety

Diamond Facilities offers a complete solution to fire safety. With a "one stop shop" approach we will look after all of your fire needs, to ensure complete peace of mind. We will work with you and carry out a risk assessment process to provide you with complete fire safety, with nothing missed. When developing your fire safety strategy, you should aim for fire prevention, fire detection, fire containment and fire escape.


Fire Prevention:

  • Fire risk assessment
  • Fire safety training
  • Fire risk management services
  • Fire service and maintenance of all systems
  • Fire risk assessment consultancy
  • Fire risk remedial works

Fire Detection:

  • Automatic fire detection
  • 24/7 fire alarm monitoring
  • Aspirating smoke detection
  • Smoke and heat detection
  • Sounders

Fire Containment

  • Fire extinguishers
  • Hose reels
  • Fixed fire extinguishing systems
  • Wet and dry risers
  • Sprinklers
  • Automatic door release systems
  • Fire Blankets
  • Emergency lighting
  • Fire safety signs
  • Escape routes


Security

Security Systems are an integral part of today's society. As individuals and businesses we strive for 'Peace of Mind' and to know that our staff, customers and facilities are safe. Security Systems are designed to protect buildings, vehicles, personnel and staff from harm and wrong doing.

Diamond Facilities Support can provide the service, maintenance and repair of bespoke systems ranging from a simple standalone solution, providing just one type of protection, through to intelligent, complex, integrated systems providing multiple fire and security protection.

These systems, known as fully Integrated Security Systems, provide a greatly increased level of protection by intelligently linking access control / door entry / intruder alarm systems to other security systems such as CCTV, monitoring and specialist detection.



We provide cover for the following systems:

  • CCTV
  • Access control
  • Door entry
  • Intruder alarm
  • Specialist security
  • Remote security monitoring
  • Manned security and guarding

Cleaning

Waste Management

Water Management

Pest Control

Energy Management

Cleaning

For our clients cleaning is one of those vital services that must be done exceptionally well and in a manner that does not create any inconvenience to staff or customers. It must be done in a timely and efficient manner with attention to detail at the heart of what we do. Diamond Facilities Support and its partners are experts in making this happen.

Our structure ensures we continue to meet the exacting standards we've set for ourselves. All managers and supervisors report directly to a board director, who continues to remain personally involved in the day-to-day running of every contract.

What really sets us apart is our innovative audit software. Developed in-house, our IT platform makes it easy to keep track of every aspect of our service, making us completely accountable at all times. It collates a library of reports, manuals and important health and safety information which is at your disposal and allows you to provide instant feedback to which we will respond immediately.


Our services include:

  • Commercial Cleaning across all sectors
  • Window cleaning, which uses reach pole and platform access systems
  • Carpet cleaning
  • Paper recycling
  • Feminine hygiene
  • Washroom supplies
  • Kitchen supplies
  • Grounds cleaning and litter picking


Waste management

At Diamond Facilities Support our vision is to provide sustainable, efficient and effective waste management solutions to our customers throughout the UK. Our whole focus is on reducing waste, increasing recycling and minimising waste to landfill.


Diamond Facilities Support and its partners have created a leading waste management solution in the UK. Through a team of experts we offer an unmatched pedigree of expertise, understanding and cost effective service delivery.

We have built a reputation for excellence, saving our customers money on waste bills by negotiating cheaper tariffs, increasing recycling rates and reducing administration costs.

We offer a consistent, reliable and hassle-free experience and can call on the services of our network of regional and local suppliers, to provide you with an independent and truly bespoke recycling and waste management solution.

More than 80% of the materials we collect avoid landfill through our range of sustainable recycling and waste management services, and wherever possible we aim to provide a zero to landfill solution. With our partners we have almost a century of experience in waste management.

We offer a complete 'one stop shop' solution for all your recycling and waste needs, with the added benefit of reduced administration costs, as all your services are invoiced on one consolidated monthly invoice.



Water management

Are you responsible for the water hygiene services of your company?

Diamond Facilities Support are a specialist water hygiene services provider, offering Legionella testing and prevention services to ACoP L8 and HSG274 standards. We are dedicated to serving businesses and all necessary requirements relating to their water systems. We have developed a range of services relating to water hygiene and management that will ensure that your business remains safe and compliant at all times, leaving you to focus on your core business.

All of our water treatment and hygiene services are in line with current legislation and accredited by BSI's ISO 9001 and the Legionella Control Association.

We have experience across all sectors, from private and public organisations to national blue chip companies. Our aim is to provide clients with peace of mind through reliable, experienced and efficient services, delivered by a friendly and knowledgeable team. From pipe work repairs to Legionella risk assessments, we ensure a superior and cost effective service delivery.

ACoP L8 stipulates that the person responsible for your water systems must follow these five basic principles:

1. Identify and assess sources of risk
2. Prepare a written scheme for controlling the risk
3. Implement, manage and monitor precautions
4. Keep records of precautions
5. Appoint a person to be managerially responsible

We will not only help you to implement the systems necessary, but will actively manage your water systems and provide the necessary remedial works to ensure you remain compliant at all times.


Pest control

Diamond Facilities Support provide integrated pest management packages individually designed for each customer's requirements, and we encourage a working partnership to eliminate disruption. Customer Care is a priority to us, we achieve a rapid response to our clients pest control needs at all times controlling and eradicating pest control issues.

We specialise in reactive as well as proactive and preventative pest control. With our efficient response and industry leading treatments we will keep your business pest free.

We provide a quality pest management service that offers value for money, carried out with integrity and the utmost professionalism.

All our service staff are fully trained and qualified in all aspects of pest management, and are regularly updated on new technology and working practice.

We provide the following services:

  • Multi site bespoke customer solutions
  • Planned preventative programmes
  • Full reporting and auditing
  • Seasonal Pest Control
  • Crawling Pest Control
  • Flying Pest Control
  • Rodent & other pest control

Energy management

Do you want 10%-45% of Energy Savings??

We help clients get value from their energy contracts, reduce energy consumption and lower their carbon footprint. Our clients range from high street shops to multi-nationals with thousands of sites. Through our partners and expert advisors we manage tens of thousands of energy meters. With access to prices from every gas/electricity supplier in the UK we can find the most economic solution for your business and help to drive down energy consumption by working in partnership.

Our experience includes but is not limited to:

  • Facilitation of energy supply transfer
  • On site energy audits with recommendations
  • Real time energy reporting
  • Multi-utility management
  • Multi-site management
  • Remote location management
  • Display/energy dash-boarding
  • Forecasting
  • Issue resolution
  • Gain sharing

All that we require in the first instance is some basic information and a recent energy copy invoice. Our experience has told us that 1 in 3 sites will reveal a savings opportunity of between 10-45% of annual expenditure. Further on, site surveys can reveal additional savings and opportunities. Audits will look to reveal billing anomalies, fixed charge investigation, allowances available, validation of surface water drainage charges, assessment of consumption, possible leaks/shared supplies, meter sizing, trade effluent consents, water efficiency measures. We link procurement of energy to energy efficiency to drive the maximum reduction available at a pace and cost that works for you.

Working with public sector and private sector customers, Diamond Build offers expertise to build, remodel, adapt and refurbish buildings, providing legislative and technical advice and for all aspects of the built environment.

For more detailed information on Diamond Build, please click on the following link:

www.diamond-build.com

Diamond Complete

Deciding on a course of action for outsourcing facilities and maintenance services will always create debate and concern. You may be thinking about Total FM, bundling a number of services or individual elements to fit in with your current regime.

Whatever your requirements, we can advise on strategy, the possible outcomes to this and the benefits it will bring. We will work with you to tailor a proposition that fits with your culture, ethos and operating business model. Our goal is to deliver the right service to exceed your expectations, create efficiencies, cut costs and drive value.

Through a real understanding of your business and a broader selection of services we are able to deliver ever increasing efficiencies in structure, cost and process. Through an integrated approach, we can drive value and also provide a greater consistency of service across your estate.

"Our business was created to drive value and success for our clients through innovation in service, operations and systems."

Triplicity - Integrated Facilities Services

Diamond Facilities Support continuously look to innovate in everything that we do in order to drive continuous improvement, efficiency and most importantly value for our clients.

We have developed a unique integrated facilities services model called, "Triplicity", which works in conjunction with our bespoke web portal management system and covers all of the services that we provide across all of our operating divisions. This is achieved through an integrated management approach with a central point of contact.

We will work with you to tailor a solution to your exact requirements – there is no one size fits all and the key to success is a deep understanding of your business and current processes with respect to facilities management and maintenance.

The "Tri-plicity Integrated Facilities Services Model" focuses on 3 key areas being:


Helpdesk and Operational Software

Including quotation management, budget management, reactive maintenance, planned maintenance & handyman Schedules, nominated supplier management and real-time performance and SLA reporting.


Reactive, M&E Compliance, Planned & Handyman Regimes tailored to your exact requirements.


FM consultancy...

and continuous price benchmarking to ensure value for money in terms of your nominated supply chain, any works directly contracted to Diamond Facilities Support and efficiency in operations.

Diamond Maintain

Maintaining a building is far from easy. There are a whole range of things that can go wrong and cause disruption to the normal running of your business. Anything from a leaking roof through to broken windows or a burst pipe.

At Diamond Facilities Support we pride ourselves on understanding your needs and providing you with a tailored and bespoke solution, taking the hassle away from you day to day and allowing you the time to focus on your core business.

We offer the complete range of building fabric maintenance services using our our own directly employed and multi-skilled engineers. This can be anything from an emergency call, through to planned preventative maintenance visits, handyman regimes or quoted works.

Our services can be provided as part of an integrated facilities services solution, combining fabric with mechanical and electrical maintenance, or as a stand-alone service.

Our service incorporates but is not limited to the following:

  • Surveys and inspections
  • Roofing
  • Plumbing
  • Drainage
  • Carpentry & joinery
  • Tiling
  • Decorating
  • Brickwork
  • Doors & locks
  • Fixtures and fittings

Diamond Compliance

Remaining compliant with the constantly changing building legislation is essential to maintain safe, and legally compliant operations. With extensive experience in providing compliance services for some of Britain's biggest businesses, we can remove the worry and hassle of compliance from you allowing you to focus on your core business activities.

We provide comprehensive, technology-led, auditing services, that sit alongside our compliance regimes and is also complemented by our web portal management system, providing organisations with an end to end compliance solution.

Our solutions ensure our clients are legally compliant with all relevant building regulations and legislation, whilst driving down costs through our innovative and efficient operating processes.

Our integrated approach to building services ensures an exceptional customer experience, efficient processes, robust management reporting and a constant drive for value. From 24/7 cover with our FM helpdesk, through to reactive, planned and quoted works we can cater for all your building services needs.

We provide comprehensive cover to the following sytems:

  • Heating systems
  • Air conditioning systems
  • Plumbing and pipework
  • Electrical systems
  • Water management
  • Energy management

Diamond Safety

Diamond's aim is to give complete peace of mind by providing the best possible solution and service to any fire, life safety or security requirement.


Fire Safety

Diamond Facilities offers a complete solution to fire safety. With a "one stop shop" approach we will look after all of your fire needs, to ensure complete peace of mind. We will work with you and carry out a risk assessment process to provide you with complete fire safety, with nothing missed. When developing your fire safety strategy, you should aim for fire prevention, fire detection, fire containment and fire escape.


Fire Prevention:

  • Fire risk assessment
  • Fire safety training
  • Fire risk management services
  • Fire service and maintenance of all systems
  • Fire risk assessment consultancy
  • Fire risk remedial works


Fire Detection:

  • Automatic fire detection
  • 24/7 fire alarm monitoring
  • Aspirating smoke detection
  • Smoke and heat detection
  • Sounders


Fire Containment

  • Fire extinguishers
  • Hose reels
  • Fixed fire extinguishing systems
  • Wet and dry risers
  • Sprinklers
  • Automatic door release systems
  • Fire Blankets
  • Emergency lighting
  • Fire safety signs
  • Escape routes


Security

Security Systems are an integral part of today's society. As individuals and businesses we strive for 'Peace of Mind' and to know that our staff, customers and facilities are safe. Security Systems are designed to protect buildings, vehicles, personnel and staff from harm and wrong doing.
Diamond Facilities Support can provide the service, maintenance and repair of bespoke systems ranging from a simple standalone solution, providing just one type of protection, through to intelligent, complex, integrated systems providing multiple fire and security protection.
These systems, known as fully Integrated Security Systems, provide a greatly increased level of protection by intelligently linking access control / door entry / intruder alarm systems to other security systems such as CCTV, monitoring and specialist detection.

We provide cover for the following systems:

  • CCTV
  • Access control
  • Door entry
  • Intruder alarm
  • Specialist security
  • Remote security monitoring
  • Manned security and guarding

Diamond Environmental

Cleaning

For our clients cleaning is one of those vital services that must be done exceptionally well and in a manner that does not create any inconvenience to staff or customers. It must be done in a timely and efficient manner with attention to detail at the heart of what we do. Diamond Facilities Support and its partners are experts in making this happen.

Our structure ensures we continue to meet the exacting standards we've set for ourselves. All managers and supervisors report directly to a board director, who continues to remain personally involved in the day-to-day running of every contract.

What really sets us apart is our innovative audit software. Developed in-house, our IT platform makes it easy to keep track of every aspect of our service, making us completely accountable at all times. It collates a library of reports, manuals and important health and safety information which is at your disposal and allows you to provide instant feedback to which we will respond immediately.

Our services include:

  • Commercial Cleaning across all sectors
  • Window cleaning, which uses reach pole and platform access systems
  • Carpet cleaning
  • Paper recycling
  • Feminine hygiene
  • Washroom supplies
  • Kitchen supplies
  • Grounds cleaning and litter picking


Waste management

At Diamond Facilities Support our vision is to provide sustainable, efficient and effective waste management solutions to our customers throughout the UK. Our whole focus is on reducing waste, increasing recycling and minimising waste to landfill.

Diamond Facilities Support and its partners have created a leading waste management solution in the UK. Through a team of experts we offer an unmatched pedigree of expertise, understanding and cost effective service delivery.

We have built a reputation for excellence, saving our customers money on waste bills by negotiating cheaper tariffs, increasing recycling rates and reducing administration costs.

We offer a consistent, reliable and hassle-free experience and can call on the services of our network of regional and local suppliers, to provide you with an independent and truly bespoke recycling and waste management solution.

More than 80% of the materials we collect avoid landfill through our range of sustainable recycling and waste management services, and wherever possible we aim to provide a zero to landfill solution. With our partners we have almost a century of experience in waste management.

We offer a complete 'one stop shop' solution for all your recycling and waste needs, with the added benefit of reduced administration costs, as all your services are invoiced on one consolidated monthly invoice.


Water management

Are you responsible for the water hygiene services of your company?

Diamond Facilities Support are a specialist water hygiene services provider, offering Legionella testing and prevention services to ACoP L8 and HSG274 standards. We are dedicated to serving businesses and all necessary requirements relating to their water systems. We have developed a range of services relating to water hygiene and management that will ensure that your business remains safe and compliant at all times, leaving you to focus on your core business.

All of our water treatment and hygiene services are in line with current legislation and accredited by BSI's ISO 9001 and the Legionella Control Association.

We have experience across all sectors, from private and public organisations to national blue chip companies. Our aim is to provide clients with peace of mind through reliable, experienced and efficient services, delivered by a friendly and knowledgeable team. From pipe work repairs to Legionella risk assessments, we ensure a superior and cost effective service delivery.

ACoP L8 stipulates that the person responsible for your water systems must follow these five basic principles:

1. Identify and assess sources of risk

2. Prepare a written scheme for controlling the risk

3. Implement, manage and monitor precautions

4. Keep records of precautions

5. Appoint a person to be managerially responsible

We will not only help you to implement the systems necessary, but will actively manage your water systems and provide the necessary remedial works to ensure you remain compliant at all times.


Pest control

Diamond Facilities Support provide integrated pest management packages individually designed for each customer's requirements, and we encourage a working partnership to eliminate disruption. Customer Care is a priority to us, we achieve a rapid response to our clients pest control needs at all times controlling and eradicating pest control issues.

We specialise in reactive as well as proactive and preventative pest control. With our efficient response and industry leading treatments we will keep your business pest free.

We provide a quality pest management service that offers value for money, carried out with integrity and the utmost professionalism.

All our service staff are fully trained and qualified in all aspects of pest management, and are regularly updated on new technology and working practice.

We provide the following services:

  • Multi site bespoke customer solutions
  • Planned preventative programmes
  • Full reporting and auditing
  • Seasonal Pest Control
  • Crawling Pest Control
  • Flying Pest Control
  • Rodent & other pest control


Energy management

Do you want 10%-45% of Energy Savings??

We help clients get value from their energy contracts, reduce energy consumption and lower their carbon footprint. Our clients range from high street shops to multi-nationals with thousands of sites. Through our partners and expert advisors we manage tens of thousands of energy meters. With access to prices from every gas/electricity supplier in the UK we can find the most economic solution for your business and help to drive down energy consumption by working in partnership.

Our experience includes but is not limited to:

  • Facilitation of energy supply transfer
  • On site energy audits with recommendations
  • Real time energy reporting
  • Multi-utility management
  • Multi-site management
  • Remote location management
  • Display/energy dash-boarding
  • Forecasting
  • Issue resolution
  • Gain sharing

All that we require in the first instance is some basic information and a recent energy copy invoice. Our experience has told us that 1 in 3 sites will reveal a savings opportunity of between 10-45% of annual expenditure. Further on, site surveys can reveal additional savings and opportunities. Audits will look to reveal billing anomalies, fixed charge investigation, allowances available, validation of surface water drainage charges, assessment of consumption, possible leaks/shared supplies, meter sizing, trade effluent consents, water efficiency measures. We link procurement of energy to energy efficiency to drive the maximum reduction available at a pace and cost that works for you.

Diamond Build

Working with public sector and private sector customers, Diamond Build offers expertise to build, remodel, adapt and refurbish buildings, providing legislative and technical advice and for all aspects of the built environment.

For more detailed information on Diamond Build, please click on the following link:

www.diamond-build.com