Diamond Facilities Support doubles office space to accelerate growth



Diamond Facilities Support has doubled its office space as it looks to accelerate its growth.


Diamond Facilities Support has purchased 6,500 sq ft premises at The Crescent on Birmingham Business Park as it looks to close the year with £9 million turnover – up by £500,000 on the previous year - following a cluster of client wins.


The business has moved all of its headquarter operations and 40-strong head office workforce from its old Coleshill office.


This includes the firm’s growing 24-hour facilities management helpdesk, handyman and M&E compliance team plus the allocation of jobs to a team of around 80 engineers based around the UK, covering building maintenance, M&E compliance, fire and security, handyman regimes and quoted works.


Diamond Facilities Support was founded by joint managing directors Adam Atkins and Helen Cooper in 2010 after they worked for property services group Wilmott Dixon.


The firm has grown consistently over the past seven years, and now employs in excess of 110 staff and services around 40 clients across the UK in the private and public sector.


Helen said: “The office move is a significant milestone in our journey of growth, as it provides us with the capability to grow the business in terms of our workforce and turnover. Our ethos is one of direct employment of engineers which is fairly unique in the marketplace where many of our competitors rely on subcontracting.


“We are highly motivated to achieve our aim of hitting the £20 million turnover mark within the next five years – we’ve managed to get to the £9 million mark in seven years, and with a strong reputation and a growing, skilled workforce behind us, we are confident it can be achieved.


“We have a strong foothold in the private sector through working with big names such as Pure Gym, Atkins Global, The Range and Bill’s Restaurants while also working with HFT and approximately 500 care homes in the charity sector.


“The majority of our clients are taking a full facilities management service from us for their sites all around the UK and taking advantage of our integrated “Triplicity” maintenance model.


“Our helpdesk is a fast-growing part of our business, and answers more than 50,000 calls a year – a number we are expecting to see leap significantly over the coming months as we look to expand our client base, particularly within the restaurant market.


“Technology cannot be ignored and we are also exploring what digital services we can offer to stand out from the crowd and attract more business.”


Commercial property agency Darby Keye Property assisted Diamond Facilities Support with the purchase of the building.