FM Helpdesk
Our facilities management help desk is manned by professionally trained staff who can immediately understand your issue and deliver the best solution. We offer:
- 24 hour coverage, 365 days per year
- Customer service excellence
- 3rd party supply chain management
- Client budget management (Revenue & Capex)
- Handyman regime management
- Compliance scheduling
- Complete asset management
- Accurate and timely management reporting
- 24/7 telephone/e-mail coverage
- Expert questioning to ascertain the true nature of any issues
- Batching of non-urgent works to eliminate costly reactive maintenance
- Management of all planned maintenance schedules
- Allocation of works to relevant parties
- Management support for nominated suppliers
- Management of job closedowns
- Supplier performance management and reporting
- Warranty Management
- Operational issue reports