Posts Tagged: news

Another diamond year of growth

20 March 19

Diamond Facilities Support Group has achieved its ninth consecutive year of growth in turnover.


The firm, which is based on Birmingham Business Park, generated £9.5 million of turnover in the 2018/9 financial year – a £1 million increase on the previous year.


It follows a year that has seen the firm launch three businesses to form the Diamond Facilities Support Group in a bid to provide more than 90 per cent of services from in-house personnel, creating 60 new jobs currently, with plans for further growth.


These include fire and security maintenance and compliance through Sanctuary Fire & Security Limited; commercial cleaning, pest control and grounds maintenance through Nationwide Property Clean, and specialist drainage solutions via Jet Through Limited.


The Group has landed more than a dozen contracts this year with high-profile names such as Ryder, Mitchell & Butlers, Yates and AFI taking the Group’s client base into the mid-30s.


Adam Atkins, joint managing director of the Diamond Facilities Support Group, said: “We have bold and achievable ambitions for the Group to be more than doubling its turnover by 2022, which will be expedited by the formation of the new businesses.


“Over the years we have built up solid foundations with Diamond Facilities Support as a single entity offering a range of facilities management services, which in turn has allowed us to identify key growth areas and set up dedicated businesses to service these markets.”


Helen Cooper, joint managing director of the Diamond Facilities Support Group added: “Creating an infrastructure where we can offer the majority of our services in-house with a 170+ strong workforce is vital for our long-term growth, because a consistently high level of service will increase the number of referrals that we are receiving and ensure client retention.


“The three new businesses are approaching nearly £1million each to the Group’s overall annual turnover which is really encouraging as we look to grow these three brands across the UK over the next year alongside Diamond Facilities Support.”

Diamond Facilities Support launches in-demand fire and security maintenance firm

27 July 18

Diamond Facilities Support is accelerating its expansion by launching a specialist fire and security maintenance firm to meet growing demand.


Sanctuary Fire & Security will provide compliance, remedial works and maintenance to fire safety and security systems, in addition to a 24/7 reactive service.


It’s the third business this year to be launched by Diamond Facilities Support, which currently turns over £9.5 million a year.


This is part of the firm’s strategy and continuing ethos of direct labour, with 90 per cent of jobs carried out in-house uniquely positioning Diamond Facilities Support in the market place.


Adam Atkins, joint managing director at Diamond Facilities Support, said: “Fire and security maintenance services are in massive demand for understandable reasons and organisations have had to sharpen their focus on compliance around fire safety.


“The number of enquiries we are now taking relating to fire safety and security has grown up to three-fold over the past year.


“Our focus is to be one of the only facilities management businesses that provides fire safety services in-house.


“The facilities management sector plays a key role in ensuring buildings are fit for purpose, so high standards need to be met at all times, which is why it is important to have our own engineers providing this service.


“We have already secured contracts to maintain fire and security systems at 400 care homes nationwide, 25 fleet management depos, 37 plant hire depots and 30 karting attractions with additional clients coming on board.”


Other business launched by Diamond Facilities Support this year include drainage business Jet Through Limited, and commercial cleaning firm Nationwide Property Clean Limited.

TeamSport and Place First come on board

02 February 18

A Midlands based facilities management firm has made a bright start to the year by landing two six-figure national contracts with a go-karting attraction and a residential lettings company.


Diamond Facilities Support, based on Birmingham Business Park, is expanding both its leisure and housing portfolio by working with Team Sport and PlaceFirst on long-term agreements.


Team Sport operate 24 go-karting tracks around the UK, while Place First design, build and maintain their own neighbourhoods in locations such as Leeds, Hartlepool and Liverpool.


Both companies will receive a full service offering, ranging from a 24-hour reactive helpdesk and online management system, through to mechanical and electrical compliance, and quoted works.


Adam Atkins, joint managing director at Diamond Facilities Support, said: “These two contracts we’ve won typifies the wide-ranging client base we are developing via word of mouth, which is encouraging news for our continued growth.


“We are excited about our partnership with Place First. This is a new concept in re-energising depressed areas by bringing quality property to the private rental sector and modernising surrounding amenities.


“We are expecting to see this concept expand further around the UK in the near future, so securing this contract could be crucial.


“Team Sport is another fantastic win for us – these are highly popular venues that require frequent attention.


“Moving forward we will be focusing our efforts on expanding our business into markets including fire and security, commercial cleaning and drainage – our focus on direct employment will be key and sets us apart from the competition, we anticipate that 90 per cent of everything we do will be through in-house labour which is unheard of in the industry.”


Photo: From left, Helen Cooper and Adam Atkins are continuing to grow Diamond Facilities Support’s reach

Diamond Facilities Support lands Speedy deal

11 December 17

Diamond Facilities Support has signed a six-figure deal to service one of the UK’s leading hire providers.


Speedy Services, which provide a range of services from plant hire to the sale and hire of tools and specialist equipment to businesses and the general public, has enlisted Diamond Facilities Support to service over 200 of their depots around the UK and Ireland.


The on-going agreement will see Diamond Facilities Support provide Speedy Service’s depots with reactive and quoted works, and access to their rapidly growing 24-hour helpdesk.


Speedy Services was founded more than 40 years ago and now has a range of over 2400 products in their catalogue while also diversifying into other services such as safety training, fuel management and event management.


Adam Atkins, joint managing director at Diamond Facilities Support, said: “This long-term deal sees our business breaking into the hiring sector for the first time after winning an extremely competitive tender process.


“We have won a number of contracts this year in the charity, retail and leisure sectors to help us reach our end of year target of £9 million turnover, but working with Speedy Services is one of our biggest deals yet.”


“Breaking into new sectors is key to helping us grow as a business, and we look forward to working with Speedy over the coming years.”


Simon Knapton – Speedy Group Facility and Project Manager UK & Ireland, added: “We were looking for a facilities management supplier that could deliver planned and reactive maintenance via innovative and cost effective delivery methods throughout our wide-ranging depot network in the UK and Ireland. Diamond Facilities Support ticked all of those boxes for us.


“The partnership is one we are hoping to evolve and develop by continuously reviewing both the performance and the strategic vision of the parties via robust key performance indicators and service level agreements.”


Photo: From left, Simon Knapton, Adam Atkins and Helen Cooper

Engineers praised for helping flood victims

20 April 16

Engineers from a Midlands business have been praised for their efforts in helping flood victims return to their homes following the recent storms.

Since the start of December right through to the end of January, thousands of homes and businesses have been ruined in the north of England and Scotland by five different storms – known as Desmond, Eva, Frank, Gertrude and Henry.

Over 10 engineers from national maintenance firm Diamond Facilities Support (DFS), whose headquarters are on Coleshill Industrial Estate, have visited various affected towns to perform the vital task of restoring electricity to hundreds of homes.

At the turn of the New Year, engineer Scott Gall did a significant round trip every day for two weeks to help the Scottish residents of Ballater, which had been submerged in up to seven feet of water.

Scott said: “I would leave my home in Blairgowrie at 5am and not return until 11pm in minus conditions, but none of that mattered to me, my main priority was to do everything within my power to help people return to their homes.

“On my first day I arrived to a sea of devastation and it really wasn’t nice to behold. By the time I got there a lot of the water had subsided but you could see on the houses where the water had got up to.

“We spent the two weeks restoring electricity to around 50 homes. This involved installing temporary electricity boards to enable the dehumidifiers to go in and dry the houses out, and making sure the electricity supply is safe.”


Scott Gall, one of the engineers who helped flood victims.

Scott Gall

There were similar scenes in Kendal and Halifax where Garry Butterfield was part of a team that spent a week away from his family replicating the same job.

Garry, from Leeds, added: “Seeing the devastation on people’s faces was more than enough motivation to keep going.”

“I had only been with the business for two weeks when the storms struck so I had to learn the ropes pretty quickly, but in my opinion I was just doing my job.”

Adam Atkins, director of DFS, paid tribute to his staff who had been working flat out amid difficult circumstances.

Adam said: “I’m extremely proud of the work carried out by our team in such difficult circumstances.

“During January we took over 1,000 calls from people needing help with electrical work following the devastation caused by the floods, and despite the huge workload lined up, each and every one of them has maintained a great degree of care.”

DFS is also a facilities management company, and in 2015, turned over £5.7 million. High profile clients include JD Sports, Bill’s Restaurants, Atkins Global and The Range, and have recently re-secured a multi-million pound contract with Pure Gym.