Our Services

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FM Helpdesk

Our facilities management helpdesk is manned by professionally trained staff who can immediately understand your issue and deliver the best solution. We offer:

  • 24 hour coverage, 365 days per year
  • Customer service excellence
  • 3rd party supply chain management
  • Client budget management (Revenue & Capex)
  • Handyman regime management
  • Compliance scheduling
  • Complete asset management
  • Accurate and timely management reporting
  • 24/7 telephone/e-mail coverage
  • Expert questioning to ascertain the true nature of any issues
  • Batching of non-urgent works to eliminate costly reactive maintenance
  • Management of all planned maintenance schedules
  • Allocation of works to relevant parties
  • Management support for nominated suppliers
  • Management of job closedowns
  • Supplier performance management and reporting
  • Warranty Management
  • Operational issue reports

Emergency Reactive Maintenance

At Diamond Facilities Support we can deal with all of your emergencies. Our 24 hour a day, seven days a week helpdesk will give you support you can depend on – with response times geared to your business need.

We offer you a single point of contact for all of your property needs, supported by professionally trained nationwide multi-skilled teams you can rely on for outstanding service when you need them most.

Our Reactive Maintenance Service Covers:

Fabric: carpentry, plumbing, roofing, plastering, decorating, flooring, glazing and security, roller shutter repairs, drainage including jetting and CCTV surveys, car park repairs and general building works.

M&E: lighting, heating and ventilation, air-conditioning, hot and cold water, plant room maintenance, data cabling, sanitary services, utilities maintenance.

EV Solutions

Electric mobility is the future and one we will all have to embrace as we work for a more sustainable future. Diamond have partnered with market leading manufacturers and are able to supply and fit or just fit all your charging requirements whether at your place of work or at your home.

Diamond EV Solutions is a specialist division dedicated to Electric Vehicle Charging supply and installation on a national basis. We are focused on offering the best electric vehicle (EV) charging experience for everyone involved in the shift to electric mobility.

Passenger cars, delivery vehicles, vans, buses and more — we can supply your charging requirements whatever they maybe. We’ve built a dedicated team from the supply of the equipment to the installation including any potential groundworks or electrical upgrades – it is a fully integrated solution delivered by experts in the field.

Drainage Solutions

Jet Through is a specialist national drainage and exterior cleaning business challenging the status quo in the UK water services industry.

Jet Through provides affordable, efficient and bespoke drainage engineering solutions to its customers – our ethos is to attend to issues once and once only and to ensure a proactive approach to drainage.

We operate 24 hours a day and 365 days per year, we are your one stop shop for all of your drainage needs.

We offer drain cleaning, drain unblocking, CCTV Surveys, drain mapping, drain repairs and remedial works & drain jetting for both home and commercial customers across the UK.

We also provide specialist cleans such as sewerage, gutters, walls and floors.


Jet Through
Jet Through Drainage & Cleaning

Jet Through is a specialist national drainage and exterior cleaning business challenging the status quo in the UK water services industry. Jet Through provides affordable, efficient and bespoke drainage engineering solutions to its customers – our ethos is to attend to issues once and once only and to ensure a proactive approach to drainage.

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Planned Preventative Maintenance

Providing a regular programme of maintenance activity is the best way to ensure that your property portfolio remains in excellent condition and is fit for purpose. Our expert staff will carry out regular, thorough property audits as part of our planned and preventative programmes. These programmes have been designed to maintain all of your business critical services, systems and equipment and ultimately save you money through much reduced reactive and emergency repairs.

Our planned maintenance programmes include:

  • Roof inspection and gutter clearances
  • Drain clearance
  • Plumbing checks
  • M&E checks
  • Ironmongery checks
  • Compliance testing and inspection
  • Grounds maintenance
  • Signage maintenance
  • Building health checks

Bespoke Handyman Regimes

Our handyman regime is specifically designed to eliminate costly reactive maintenance calls and our helpdesk is well trained in identifying those calls that can be allocated to a handyman visit and those that are truly emergency. By batching non-urgent tasks we can create real efficiencies and cost savings.

"Savings in excess of 70% can be achieved through the batching of non-urgent tasks"

Tasks generally incorporate but are not be limited to:

  • Plumbing
  • Joinery
  • Flooring
  • Tiling
  • Painting
  • Electrics
  • Emergency lighting flick test
  • Cleaning/replacement of accessible A/C & AHU Filters/belts
  • Re-lamping of accessible light fittings
  • Testing of water temperatures (if required for legionella purposes)
  • Grounds maintenance

Compliance Testing and Inspection

To ensure the safety of your employees and the public, legislation now requires many appliances and equipment to be tested regularly for compliance with legal or statutory standards.

We make this process straightforward and simple for you to achieve the required standards. Our expert teams offer a comprehensive testing service, providing you with full compliance documentation, peace of mind and the relevant remedial works should any be required.

Our compliance and testing services include:

  • PAT & FAT Testing
  • Fixed wire testing
  • Fire alarms and emergency lighting
  • Fire extinguisher service & maintenance
  • Intruder Alarms
  • CCTV and security systems
  • Electronic doors and barriers
  • Air conditioning and ventilation systems
  • Gas Safety testing
  • Catering equipment
  • DDA compliance
  • Fire risk assessment works
  • Asbestos testing and removal
  • Water testing and treatment including Legionella
  • Lightening protection
  • Mansafe systems
  • Drainage systems
  • Pest prevention

Minor & Project Works

Our nationwide minor and project works team covers all sectors, working with both private and public organisations on contracts from £100.00 to in excess of £100,000.00.

Our experience enables us to deliver cost effective, and sustainable projects delivered through our directly employed engineers and supported with an excellent national specialist supply chain.

Our project works incorporate the following:

  • Refurbishment
  • Dilapidations
  • Void works
  • Compliance testing remedial works
  • Re-roofing
  • External works and landscaping
  • M&E design, supply and installation
  • Fire & security systems
  • DDA upgrades
  • Fire safety works
  • Re-branding and signage installation programmes
  • Fit-out, extensions and new build

Disaster Recovery

Following a disaster, the recovery of flood or fire damage in the home or at your business premises is our priority. We are experts in returning the affected property to its pre-disaster condition as quickly as possible, minimising any secondary damage and with the minimum of disruption for the customer.

Water and fire damage clean up is a process that can have consequences to the structure and integrity of your property. If the process is managed by our team of experts you can be rest assured of a fast, efficient and cost effective solution.

Our services include the following:

  • Electrical make safe
  • Temporary electrical board installations
  • Drying services
  • Leak detection
  • Water damage restoration
  • Fire damage restoration
  • Major loss

Grounds Maintenance

Diamond Facilities Support maintains all forms of grass areas, shrubbery and hard standings. Whether you have an immaculately presented lawn or an industrial estate where maintenance is an irritation to the business, we will provide 'fit for purpose', cost effective solutions. We are able to service one site or hundreds of sites nationwide.

Our experience and expertise enables us to develop planned maintenance routines tailored to individual needs. We are committed to looking after your external environment, acting as your eyes and ears, identifying areas that put your customers or staff at risk, and providing simple solutions.

  • Fencing
  • Planting and turf laying
  • Landscaping
  • Weeding and clearance works
  • Tree surgery
  • Gritting & snow clearance
  • Litter/rubbish removal

Nationwide Property Clean
Nationwide Property Clean

A clean and well-maintained facility is the key to ensuring a great first impression with your workers, clients, and visitors. At Nationwide Property Clean we cater to all of your commercial property cleaning needs. You absolutely do not have to settle for inferior cleaning service just because you are on a budget.

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Cleaning

For our clients cleaning is one of those vital services that must be done exceptionally well and in a manner that does not create any inconvenience to staff or customers. It must be done in a timely and efficient manner with attention to detail at the heart of what we do. Diamond and its partners are experts in making this happen.

Our structure ensures we continue to meet the exacting standards we've set for ourselves. All managers and supervisors report directly to a board director, who continues to remain personally involved in the day-to-day running of every contract.

What really sets us apart is our innovative audit software. Developed in-house, our IT platform makes it easy to keep track of every aspect of our service, making us completely accountable at all times. It collates a library of reports, manuals and important health and safety information which is at your disposal and allows you to provide instant feedback to which we will respond immediately.

Our services include:

  • Commercial Cleaning across all sectors
  • Window cleaning, which uses reach pole and platform access systems
  • Carpet cleaning
  • Paper recycling
  • Feminine hygiene
  • Washroom supplies
  • Kitchen supplies
  • Grounds cleaning and litter picking

Nationwide Property Clean
Nationwide Property Clean

A clean and well-maintained facility is the key to ensuring a great first impression with your workers, clients, and visitors. At Nationwide Property Clean we cater to all of your commercial property cleaning needs. You absolutely do not have to settle for inferior cleaning service just because you are on a budget.

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Fire Safety

Diamond Facilities offers a complete solution to fire safety. With a "one stop shop" approach we will look after all of your fire needs, to ensure complete peace of mind. We will work with you and carry out a risk assessment process to provide you with complete fire safety, with nothing missed. When developing your fire safety strategy, you should aim for fire prevention, fire detection, fire containment and fire escape. Fire Prevention:

  • Fire risk assessment
  • Fire safety training
  • Fire risk management services
  • Fire service and maintenance of all systems
  • Fire risk assessment consultancy
  • Fire risk remedial works

Fire Detection:

  • Automatic fire detection
  • 24/7 fire alarm monitoring
  • Aspirating smoke detection
  • Smoke and heat detection
  • Sounders

Fire Containment

  • Fire extinguishers
  • Hose reels
  • Fixed fire extinguishing systems
  • Wet and dry risers
  • Sprinklers
  • Automatic door release systems
  • Fire Blankets
  • Emergency lighting
  • Fire safety signs
  • Escape routes

Sanctuary Fire & Security
Sanctuary Fire & Security

Compliance, remedial works and maintenance for fire safety and security systems, in addition to a 24/7 reactive service.

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Security

Security Systems are an integral part of today's society. As individuals and businesses we strive for 'Peace of Mind' and to know that our staff, customers and facilities are safe. Security Systems are designed to protect buildings, vehicles, personnel and staff from harm and wrong doing.

Diamond Facilities Support can provide the service, maintenance and repair of bespoke systems ranging from a simple standalone solution, providing just one type of protection, through to intelligent, complex, integrated systems providing multiple fire and security protection.

These systems, known as fully Integrated Security Systems, provide a greatly increased level of protection by intelligently linking access control / door entry / intruder alarm systems to other security systems such as CCTV, monitoring and specialist detection. We provide cover for the following systems:

  • CCTV
  • Access control
  • Door entry
  • Intruder alarm
  • Specialist security
  • Remote security monitoring
  • Manned security and guarding

Water Management

Are you responsible for the water hygiene services of your company?

Diamond Facilities Support are a specialist water hygiene services provider, offering Legionella testing and prevention services to ACoP L8 and HSG274 standards. We are dedicated to serving businesses and all necessary requirements relating to their water systems. We have developed a range of services relating to water hygiene and management that will ensure that your business remains safe and compliant at all times, leaving you to focus on your core business.

All of our water treatment and hygiene services are in line with current legislation and accredited by BSI's ISO 9001 and the Legionella Control Association.

We have experience across all sectors, from private and public organisations to national blue chip companies. Our aim is to provide clients with peace of mind through reliable, experienced and efficient services, delivered by a friendly and knowledgeable team. From pipe work repairs to Legionella risk assessments, we ensure a superior and cost effective service delivery.

ACoP L8 stipulates that the person responsible for your water systems must follow these five basic principles:

1. Identify and assess sources of risk

2. Prepare a written scheme for controlling the risk

3. Implement, manage and monitor precautions

4. Keep records of precautions

5. Appoint a person to be managerially responsible

We will not only help you to implement the systems necessary, but will actively manage your water systems and provide the necessary remedial works to ensure you remain compliant at all times.

Waste Management

At Diamond Facilities Support our vision is to provide sustainable, efficient and effective waste management solutions to our customers throughout the UK. Our whole focus is on reducing waste, increasing recycling and minimising waste to landfill.

Diamond Facilities Support and its partners have created a leading waste management solution in the UK. Through a team of experts we offer an unmatched pedigree of expertise, understanding and cost effective service delivery. We have built a reputation for excellence, saving our customers money on waste bills by negotiating cheaper tariffs, increasing recycling rates and reducing administration costs. We offer a consistent, reliable and hassle-free experience and can call on the services of our network of regional and local suppliers, to provide you with an independent and truly bespoke recycling and waste management solution. More than 80% of the materials we collect avoid landfill through our range of sustainable recycling and waste management services, and wherever possible we aim to provide a zero to landfill solution. With our partners we have almost a century of experience in waste management. We offer a complete 'one stop shop' solution for all your recycling and waste needs, with the added benefit of reduced administration costs, as all your services are invoiced on one consolidated monthly invoice.

Pest Control

Diamond Facilities Support provide integrated pest management packages individually designed for each customer's requirements, and we encourage a working partnership to eliminate disruption. Customer Care is a priority to us, we achieve a rapid response to our clients pest control needs at all times controlling and eradicating pest control issues.

We specialise in reactive as well as proactive and preventative pest control. With our efficient response and industry leading treatments we will keep your business pest free. We provide a quality pest management service that offers value for money, carried out with integrity and the utmost professionalism. All our service staff are fully trained and qualified in all aspects of pest management, and are regularly updated on new technology and working practice. We provide the following services:

  • Multi site bespoke customer solutions
  • Planned preventative programmes
  • Full reporting and auditing
  • Seasonal Pest Control
  • Crawling Pest Control
  • Flying Pest Control
  • Rodent & other pest control

Nationwide Property Clean
Nationwide Property Clean

A clean and well-maintained facility is the key to ensuring a great first impression with your workers, clients, and visitors. At Nationwide Property Clean we cater to all of your commercial property cleaning needs. You absolutely do not have to settle for inferior cleaning service just because you are on a budget.

Find Out More

Energy Management

Do you want 10%-45% of Energy Savings??

We help clients get value from their energy contracts, reduce energy consumption and lower their carbon footprint. Our clients range from high street shops to multi-nationals with thousands of sites. Through our partners and expert advisors we manage tens of thousands of energy meters. With access to prices from every gas/electricity supplier in the UK we can find the most economic solution for your business and help to drive down energy consumption by working in partnership.

Our experience includes but is not limited to:

  • Facilitation of energy supply transfer
  • On site energy audits with recommendations
  • Real time energy reporting
  • Multi-utility management
  • Multi-site management
  • Remote location management
  • Display/energy dash-boarding
  • Forecasting
  • Issue resolution
  • Gain sharing

All that we require in the first instance is some basic information and a recent energy copy invoice. Our experience has told us that 1 in 3 sites will reveal a savings opportunity of between 10-45% of annual expenditure. Further on, site surveys can reveal additional savings and opportunities. Audits will look to reveal billing anomalies, fixed charge investigation, allowances available, validation of surface water drainage charges, assessment of consumption, possible leaks/shared supplies, meter sizing, trade effluent consents, water efficiency measures. We link procurement of energy to energy efficiency to drive the maximum reduction available at a pace and cost that works for you.

FM Consultancy

We offer a one stop shop for advice and delivery to those looking to outsource their in-house services. Through our experience we are able to design and deliver bespoke solutions that maximise both your budget and the services received. We can create genuine efficiency savings of between 10% and 30% without merely cutting costs, reducing services and therefore service delivery. Our approach is unusual in that we not only advise but we also provide direct delivery.

  • FM Strategy development
  • FM procurement
  • FM operations analysis
  • Budget and cost management
  • Outsourcing/insourcing advice
  • Workforce consultation and deployment
  • Service excellence workshops
  • IT FM Systems development

Triplicity Intergrated Facilities Services

Diamond Facilities Support continuously look to innovate in everything that we do in order to drive continuous improvement, efficiency and most importantly value for our clients.

We have developed a unique integrated facilities services model called, "Triplicity", which works in conjunction with our bespoke web portal management system and covers all of the services that we provide across all of our operating divisions. This is achieved through an integrated management approach with a central point of contact. We will work with you to tailor a solution to your exact requirements – there is no one size fits all and the key to success is a deep understanding of your business and current processes with respect to facilities management and maintenance. The "Tri-plicity Integrated Facilities Services Model" focuses on 3 key areas being:

1. Helpdesk and Operational Software - including quotation management, budget management, reactive maintenance, planned maintenance & handyman Schedules, nominated supplier management and real-time performance and SLA reporting.

2. Reactive, M&E Compliance, Planned & Handyman Regimes tailored to your exact requirements.

3. FM consultancy and continuous price benchmarking to ensure value for money in terms of your nominated supply chain, any works directly contracted to Diamond Facilities Support and efficiency in operations.

Our operating management system is bespoke and can be uniquely and cost effectively tailored to your organisations operational systems and processes and the services that you require. The system provides real-time access for clients, engineers and nominated suppliers to ensure the most up-to-date information is available hour by hour. This new model combined with our bespoke web portal management system is being rolled out with great success to our current clients and has made a big difference in terms of cost savings and value for money.

A PARTNER TO
DEPEND ON

We understand the importance for your business to have a partner you can depend on, for all your property needs.

Diamond Facilities Support offers an innovative and market leading planned, reactive, compliance, and project works service to a diverse range of clients. From fixing a leak to disaster recovery, cleaning and security, we can offer a comprehensive range of services to meet and exceed your expectations.

Whether you are planning a national programme of works or require urgent help with an unexpected issue, you need a partner who can respond quickly and efficiently.

Latest News

Adam Atkins and Helen Cooper

31.01.24

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Diamond founders complete 100% takeover

The founders of one of the UK’s fastest growing facilities management firms have completed the purchase of a 100 per cent shareholding in the business as it marks its 14th anniversary.

Coat Holdings Limited – which is owned by Adam Atkins and Helen Cooper - has purchased a 56 per cent stake in the Diamond Facilities Support Group from investor John Gray for an undisclosed sum.

Atkins and Cooper had initially held the other 44 per cent since forming the business – which is headquartered at Birmingham Business Park - in February 2010.

It means Diamond Facilities Support Group’s chief executive Atkins, and group managing director Cooper, will own 50 per cent each after organically growing their start-up into a £15 million turnover specialist FM group, employing around 185 staff nationwide.

Growth has been driven by the success of referrals from their direct labour model for 90 per cent of their services, as well as the creation of other subsidiary businesses that sit within the group.

These now include drainage business Jet Through, roofing firm Nationwide Roofing Repairs, cleaning business Nationwide Property Clean, fire and security company Sanctuary and FM specialist product supply brand Purcho.

All of these businesses, like Diamond, have been created from scratch and organically grown to ensure the culture of service excellence, quality and the personal touch that has made Diamond so successful is embedded from the start.

Atkins and Cooper have grown the business’s turnover year-on-year apart from during the pandemic, with growth now significantly exceeding pre-pandemic levels as the Group looks to hit £30 million of annual turnover by 2027 with more than 250 staff.

Atkins said: “This deal heralds an exciting new era for Diamond Facilities Support as we look to ramp up our expansion plans over the coming years.

“We’d like to place on record our thanks to John – as his initial financial support back in 2010 gave us the precious time needed to lay the foundations for the business to be able to serve clients and build our reputation - from renting office space through to employing staff and ordering equipment.

“Unlike many other FM businesses, around 90 per cent of the services we provide are delivered by our own staff, which has played a core role in our organic growth over the years as we have been able to maintain a high level of service, which has resulted in referrals landing around 50 per cent of our new business.”

Cooper added: “To be in this position 14 years on from starting the business with a graffitied desk we dragged up from the cellar and two mobile phones is a magnificent achievement.

“While Adam and I have been adept at spotting and capitalising on growth opportunities over the years, we would not have succeeded without the talented and hard-working team on which our reputation is built.

“Even though we are only 14 years old as a business, we already have a “ten year club” to celebrate people’s long-service, which shows the great staff loyalty we have fostered, which is reflected in the consistently high service we provide to businesses across the UK.

“Our attention is now turning to expand the business even further by growing our workforce across the group to around 250 over the next three years, as well as bringing some of the minority of FM services that we currently sub-contract in-house.”

25.01.24

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How to guard against the costliest reactive FM call-outs

A burst pipe or significant escape of water on average costs between £8-12k to fix – and despite many of these incidents being preventable, it continues to be a common issue for commercial and residential properties.

Last year alone, Diamond Facilities Support attended just under 3,000 reactive callouts relating to escape of water.

Luke Yates, Associate Director at Diamond Facilities Support, has more than 10 years’ experience in the plumbing industry, and has shared a checklist that FMs should follow to ensure their pipes are free flowing all year round.

  • A common cause of burst pipes is frozen water expanding pipes, resulting in cracking, with thawing leading to leaks – so there is a need to keep water temperature as stable as possible.
  • Keep all doors closed to limit fluctuations in room temperature
  • Leave your property heater or heating on if you are not in and cover any loft hatches
  • Wrap exposed pipes with insulation, insulate outdoor taps, and insulate the water heater/tanks if it's in a cold place
  • Make sure all taps are turned off correctly
  • Seal any areas where pipes are exposed to cold air, like underneath sinks or near dryer vents
  • Make sure to check your buildings insurance to ensure that you have adequate cover for such events
  • Prevention is better than cure, so make sure your premises are subject to regular inspections to identify signs of potential issues early on – sometimes burst pipes can originate from other underlying issues

If you suspect a frozen pipe then you must look to thaw it very gradually after turning off the stop cock, a plumber may use a heat gun in small bursts but property owners could use a hair dryer or even a hot water bottle. It is, however, advisable to consult a professional to avoid any further damage.

If you do suffer a burst pipe then it is essential you do the following:

  • Make sure you know where your stopcock is and ensure it turns water off!  Test the stopcock at regular intervals to prevent water pouring through your building with no ability to turn it off
  • Call your emergency plumber immediately in order to identify the problem and get it fixed
  • Speak to your insurer as there may be significant damage if you are unfortunate

Sometimes stopcocks can seize which makes them extremely difficult to operate, especially in an emergency! The Diamond Group have years of experience in fitting Surestop.

Surestop turns off water at a flick of a switch without the need of batteries or electrics. This can be a direct replacement for a brass stop cock.

Contact us today to find out more.

Joe Agho with Maxine Anwar

22.11.23

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Increasing demand prompts new appointments

Diamond Facilities Support has made six new hires to aid its ongoing expansion.

The growing facilities management firm, which is based at Birmingham Business Park, has appointed Maxine Anwar as a Reactive Service Manager, Joe Agho as Project Surveyor, and Kelly Pinaar as Facilities Administrator.

Scott Simms, Simon Ellis and Jon Lines have also joined Diamond as Electricians to further bolster the firm’s direct labour offer to clients – which is a key driver behind the firm’s year-on-year growth.

Adam Atkins is the Chief Executive of the Diamond Facilities Support Group, which has an annual turnover of £14 million, employing approximately 115 staff.

He said: “These new appointments will enable us to maintain high levels of service amid rising demand for our services right across the UK.

“We are seeing increases in our offerings across the board and in-particular the care, retail and hospitality sectors.

“We have also split our projects division into minor works and projects, and now also major projects to ensure we are geared up to meet the rising demand we are seeing.

“Our loyal workforce – backed up by regular industry-accredited training and career progression - has played a key role in our journey so far, and we look forward to growing this even further in the near future.”

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