We Are Different!
What Makes Us Unique...

As a UK-based facilities management business, we stand out in several key ways.

Our extensive use of direct labour ensures consistent quality and accountability across all operations. We offer a comprehensive range of services, backed by a full national presence, enabling us to meet the diverse needs of clients throughout the UK. Our flat management structure allows us to provide a truly personalised service, delivering a level of responsiveness and care that larger national competitors simply can’t match. Additionally, our bespoke in house web portal integrates seamlessly with any client's CAFM system, providing real time updates, eliminating duplication, and significantly reducing administrative burdens in terms of e-mails, telephone calls and chasing.


“Brilliance Through Direct Labour”

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Our Aim

"To be the Best at what we do"

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Our Vision

“Our vision is to become the UK’s leading direct labour FM provider.”

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Our Goal

"To deliver Outstanding Customer Service”

Diamond Guiding Principles

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The Customer is No. 1 – Always!

Successful businesses start with the customer and work backwards. They work tirelessly to earn and maintain customer trust and satisfaction. Although we must pay attention to competitors, outstanding Service and Quality are the keys to business success.  We must benchmark ourselves with the best in the world regardless of sector or discipline.  “Right First Time & Every Time”, must be the philosophy that we follow at all times to achieve OUTSTANDING CUSTOMER SERVICE.

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Innovation in All We Do

We must always look to innovate and find efficiencies in what we do – clients need us to be efficient and provide great value.  We must look for every opportunity to achieve this whether its improvement in systems, processes or analysis of the job data that we collect or general observation.

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Urgency is Essential!

In maintenance everything we do must be done on an urgent basis – we cannot stick our heads in the sand and we must deal with todays issues today.  The service we provide is dependent on this approach.

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Honesty & Integrity

We must always operate in an honest and open way – if there is bad news or issues then we must hold our hands up and raise those issues in order that we can deal with them effectively.  Trust and confidence is crucial for success and so we must be the embodiment of this ethos.

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Cost Control

In an industry with tight margins, cost control is an absolute must – both for us and our clients.  It is everyone’s job to manage and control unnecessary spend.  If it doesn’t impact service then we should question if it is required at all.