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Emergency Reactive Maintenance
We offer you a single point of contact for all of your property needs, supported by professionally trained nationwide multi-skilled teams you can rely on for outstanding service when you need them most.
Our Reactive Maintenance Service Covers:
Fabric: carpentry, plumbing, roofing, plastering, decorating, flooring, glazing and security, roller shutter repairs, drainage including jetting and CCTV surveys, car park repairs and general building works.
M&E: lighting, heating and ventilation, air-conditioning, hot and cold water, plant room maintenance, data cabling, sanitary services, utilities maintenance.
Planned Preventative Maintenance
Our planned maintenance programmes include:
Bespoke Handyman Regimes
"Savings in excess of 70% can be achieved through the batching of non-urgent tasks"
Tasks generally incorporate but are not be limited to:
Compliance Testing and Inspection
We make this process straightforward and simple for you to achieve the required standards. Our expert teams offer a comprehensive testing service, providing you with full compliance documentation, peace of mind and the relevant remedial works should any be required.
Our compliance and testing services include:
Minor & Project Works
Our experience enables us to deliver cost effective, and sustainable projects delivered through our directly employed engineers and supported with an excellent national specialist supply chain.
Our project works incorporate the following:
Water and fire damage clean up is a process that can have consequences to the structure and integrity of your property. If the process is managed by our team of experts you can be rest assured of a fast, efficient and cost effective solution.
Our services include the following:
Our experience and expertise enables us to develop planned maintenance routines tailored to individual needs. We are committed to looking after your external environment, acting as your eyes and ears, identifying areas that put your customers or staff at risk, and providing simple solutions.
Our structure ensures we continue to meet the exacting standards we've set for ourselves. All managers and supervisors report directly to a board director, who continues to remain personally involved in the day-to-day running of every contract.
What really sets us apart is our innovative audit software. Developed in-house, our IT platform makes it easy to keep track of every aspect of our service, making us completely accountable at all times. It collates a library of reports, manuals and important health and safety information which is at your disposal and allows you to provide instant feedback to which we will respond immediately.
Our services include:
Diamond Facilities Support can provide the service, maintenance and repair of bespoke systems ranging from a simple standalone solution, providing just one type of protection, through to intelligent, complex, integrated systems providing multiple fire and security protection.
These systems, known as fully Integrated Security Systems, provide a greatly increased level of protection by intelligently linking access control / door entry / intruder alarm systems to other security systems such as CCTV, monitoring and specialist detection. We provide cover for the following systems:
Diamond Facilities Support are a specialist water hygiene services provider, offering Legionella testing and prevention services to ACoP L8 and HSG274 standards. We are dedicated to serving businesses and all necessary requirements relating to their water systems. We have developed a range of services relating to water hygiene and management that will ensure that your business remains safe and compliant at all times, leaving you to focus on your core business.
All of our water treatment and hygiene services are in line with current legislation and accredited by BSI's ISO 9001 and the Legionella Control Association.
We have experience across all sectors, from private and public organisations to national blue chip companies. Our aim is to provide clients with peace of mind through reliable, experienced and efficient services, delivered by a friendly and knowledgeable team. From pipe work repairs to Legionella risk assessments, we ensure a superior and cost effective service delivery.
ACoP L8 stipulates that the person responsible for your water systems must follow these five basic principles:
1. Identify and assess sources of risk
2. Prepare a written scheme for controlling the risk
3. Implement, manage and monitor precautions
4. Keep records of precautions
5. Appoint a person to be managerially responsible
We will not only help you to implement the systems necessary, but will actively manage your water systems and provide the necessary remedial works to ensure you remain compliant at all times.
Diamond Facilities Support and its partners have created a leading waste management solution in the UK. Through a team of experts we offer an unmatched pedigree of expertise, understanding and cost effective service delivery. We have built a reputation for excellence, saving our customers money on waste bills by negotiating cheaper tariffs, increasing recycling rates and reducing administration costs. We offer a consistent, reliable and hassle-free experience and can call on the services of our network of regional and local suppliers, to provide you with an independent and truly bespoke recycling and waste management solution. More than 80% of the materials we collect avoid landfill through our range of sustainable recycling and waste management services, and wherever possible we aim to provide a zero to landfill solution. With our partners we have almost a century of experience in waste management. We offer a complete 'one stop shop' solution for all your recycling and waste needs, with the added benefit of reduced administration costs, as all your services are invoiced on one consolidated monthly invoice.
We specialise in reactive as well as proactive and preventative pest control. With our efficient response and industry leading treatments we will keep your business pest free. We provide a quality pest management service that offers value for money, carried out with integrity and the utmost professionalism. All our service staff are fully trained and qualified in all aspects of pest management, and are regularly updated on new technology and working practice. We provide the following services:
We help clients get value from their energy contracts, reduce energy consumption and lower their carbon footprint. Our clients range from high street shops to multi-nationals with thousands of sites. Through our partners and expert advisors we manage tens of thousands of energy meters. With access to prices from every gas/electricity supplier in the UK we can find the most economic solution for your business and help to drive down energy consumption by working in partnership.
All that we require in the first instance is some basic information and a recent energy copy invoice. Our experience has told us that 1 in 3 sites will reveal a savings opportunity of between 10-45% of annual expenditure. Further on, site surveys can reveal additional savings and opportunities. Audits will look to reveal billing anomalies, fixed charge investigation, allowances available, validation of surface water drainage charges, assessment of consumption, possible leaks/shared supplies, meter sizing, trade effluent consents, water efficiency measures. We link procurement of energy to energy efficiency to drive the maximum reduction available at a pace and cost that works for you.
Triplicity Intergrated Facilities Services
We have developed a unique integrated facilities services model called, "Triplicity", which works in conjunction with our bespoke web portal management system and covers all of the services that we provide across all of our operating divisions. This is achieved through an integrated management approach with a central point of contact.
We will work with you to tailor a solution to your exact requirements – there is no one size fits all and the key to success is a deep understanding of your business and current processes with respect to facilities management and maintenance.
The "Tri-plicity Integrated Facilities Services Model" focuses on 3 key areas being:
1. Helpdesk and Operational Software - including quotation management, budget management, reactive maintenance, planned maintenance & handyman Schedules, nominated supplier management and real-time performance and SLA reporting.
2. Reactive, M&E Compliance, Planned & Handyman Regimes tailored to your exact requirements.
3. FM consultancy and continuous price benchmarking to ensure value for money in terms of your nominated supply chain, any works directly contracted to Diamond Facilities Support and efficiency in operations.
Our operating management system is bespoke and can be uniquely and cost effectively tailored to your organisations operational systems and processes and the services that you require. The system provides real-time access for clients, engineers and nominated suppliers to ensure the most up-to-date information is available hour by hour. This new model combined with our bespoke web portal management system is being rolled out with great success to our current clients and has made a big difference in terms of cost savings and value for money.
Diamond Facilities Support Group has achieved its ninth consecutive year of growth in turnover.
The firm, which is based on Birmingham Business Park, generated £9.5 million of turnover in the 2018/9 financial year – a £1 million increase on the previous year.
It follows a year that has seen the firm launch three businesses to form the Diamond Facilities Support Group in a bid to provide more than 90 per cent of services from in-house personnel, creating 60 new jobs currently, with plans for further growth.
These include fire and security maintenance and compliance through Sanctuary Fire & Security Limited; commercial cleaning, pest control and grounds maintenance through Nationwide Property Clean, and specialist drainage solutions via Jet Through Limited.
The Group has landed more than a dozen contracts this year with high-profile names such as Ryder, Mitchell & Butlers, Yates and AFI taking the Group’s client base into the mid-30s.
Adam Atkins, joint managing director of the Diamond Facilities Support Group, said: “We have bold and achievable ambitions for the Group to be more than doubling its turnover by 2022, which will be expedited by the formation of the new businesses.
“Over the years we have built up solid foundations with Diamond Facilities Support as a single entity offering a range of facilities management services, which in turn has allowed us to identify key growth areas and set up dedicated businesses to service these markets.”
Helen Cooper, joint managing director of the Diamond Facilities Support Group added: “Creating an infrastructure where we can offer the majority of our services in-house with a 170+ strong workforce is vital for our long-term growth, because a consistently high level of service will increase the number of referrals that we are receiving and ensure client retention.
“The three new businesses are approaching nearly £1million each to the Group’s overall annual turnover which is really encouraging as we look to grow these three brands across the UK over the next year alongside Diamond Facilities Support.”
The founder of two drainage businesses with multi-million pound turnovers has joined one of the industry’s newest firms, Jet Through Limited, to drive forward the company’s ambitious growth plans.
Greg Beech, who founded and grew UKDN Waterflow into a business achieving £50 million of annual sales before departing in 2014, has joined drainage and cleaning company Jet Through as a corporate development advisor and will be shaping its expansion.
This includes taking the firm’s existing £1 million turnover to around £3 million in the next 18 months with a workforce of ten specialist drainage engineers working across sectors such as retail, care, hotel and leisure, education and commercial property.
Jet Through is part of the Diamond Facilities Support Group of companies, which is also made up of facilities management firm Diamond Facilities Support, Nationwide Property Clean and fire and security maintenance firm Sanctuary – collectively the Group of companies has an annual turnover of £9.5 million.
Jet Through was launched by Adam Atkins and Helen Cooper, the co-managing directors of the Diamond Facilities Support Group of companies, in spring 2018 as part of their vision to have more than 90 per cent of all of the Group’s services delivered by an in-house workforce.
Beech, who also set up and managed a multi-million pound drainage utility business called Direct Drains between 1992 and 2003, said: “The consistent, fast-paced growth of Diamond Facilities Support meant this opportunity was just too good to turn down.
“There is more than £1 billion worth of business to be had in the UK drainage market, and delivering a consistent level of high service in-house will stand Jet Through in good stead.
“Jet Through already has access to a broad range of clients via Diamond Facilities Support’s existing client base, and through using my existing network of contacts and knowledge of growing businesses, I am looking forward to the challenge of helping to take Jet Through to the next level.”
Beech also recently spent two-and-a-half years at Preston-based Service Solutions Group as CEO, and is founder of Surface Medic.
Adam Atkins, joint managing director at the Diamond Facilities Support Group of companies, believes the appointment of Beech is a coup for Jet Through.
He added: “Greg is an experienced professional who knows the drainage industry inside out, so he will be a key asset for Jet Through and the wider group in the future.”
Helen Cooper, joint managing director at the Diamond Facilities Support Group of companies, commented: “Greg’s business accomplishments are also second to none, and he is the perfect candidate to guide Jet Through on its journey of growth, to help drive forward Diamond Facilities Support Group’s ultimate ambition of achieving £25 million turnover by 2025.”
Sometimes a job is not straightforward and where vulnerable people are concerned it can mean a bit of quick thinking and sensitivity to other people’s reactions.
Diamond Facilities Support engineer, Bobby Clarke, discovered this while on a call-out for Hft, a charity supporting people with learning disabilities for whom Diamond provides maintenance services.
It was a Monday night and the staff on duty had called Bobby out to fix a problem. As he was trying to isolate a distribution board, it caused the lights to go out for five seconds. For many people this would be nothing but a quick inconvenience, but for people with learning disabilities it can be unsettling.
Bobby noticed that one of the tenants was particularly distressed by the lights going out, so he took it upon himself to soothe him. Spotting an opportunity to encourage the supported person to get involved, he asked if he would like to be his partner in crime. The tenant immediately said yes and became visibly calmer.
Bobby asked the person if he could count, to which he proudly said that yes, he could count to 2000! So, Bobby encouraged him to count to five while the lights went out, and when he reached five, they would magically reappear!
By this time a number of other tenants had come over to see what was going on, which made the young man feel proud of himself for helping with the job.
Bobby said: “That made me feel I had done a great deed for the day and made sure he felt safe at all times.”
This is a great example of a Diamond engineer stepping in to turn a potentially difficult situation into an opportunity to involve people and make them feel safe. And of course, a member of Hft staff will always be there to advise the best course of action.