Our Services

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FM Helpdesk

Our facilities management helpdesk is manned by professionally trained staff who can immediately understand your issue and deliver the best solution. We offer:

  • 24 hour coverage, 365 days per year
  • Customer service excellence
  • 3rd party supply chain management
  • Client budget management (Revenue & Capex)
  • Handyman regime management
  • Compliance scheduling
  • Complete asset management
  • Accurate and timely management reporting
  • 24/7 telephone/e-mail coverage
  • Expert questioning to ascertain the true nature of any issues
  • Batching of non-urgent works to eliminate costly reactive maintenance
  • Management of all planned maintenance schedules
  • Allocation of works to relevant parties
  • Management support for nominated suppliers
  • Management of job closedowns
  • Supplier performance management and reporting
  • Warranty Management
  • Operational issue reports

Emergency Reactive Maintenance

At Diamond Facilities Support we can deal with all of your emergencies. Our 24 hour a day, seven days a week helpdesk will give you support you can depend on – with response times geared to your business need.

We offer you a single point of contact for all of your property needs, supported by professionally trained nationwide multi-skilled teams you can rely on for outstanding service when you need them most.

Our Reactive Maintenance Service Covers:

Fabric: carpentry, plumbing, roofing, plastering, decorating, flooring, glazing and security, roller shutter repairs, drainage including jetting and CCTV surveys, car park repairs and general building works.

M&E: lighting, heating and ventilation, air-conditioning, hot and cold water, plant room maintenance, data cabling, sanitary services, utilities maintenance.

Planned Preventative Maintenance

Providing a regular programme of maintenance activity is the best way to ensure that your property portfolio remains in excellent condition and is fit for purpose. Our expert staff will carry out regular, thorough property audits as part of our planned and preventative programmes. These programmes have been designed to maintain all of your business critical services, systems and equipment and ultimately save you money through much reduced reactive and emergency repairs.

Our planned maintenance programmes include:

  • Roof inspection and gutter clearances
  • Drain clearance
  • Plumbing checks
  • M&E checks
  • Ironmongery checks
  • Compliance testing and inspection
  • Grounds maintenance
  • Signage maintenance
  • Building health checks

Bespoke Handyman Regimes

Our handyman regime is specifically designed to eliminate costly reactive maintenance calls and our helpdesk is well trained in identifying those calls that can be allocated to a handyman visit and those that are truly emergency. By batching non-urgent tasks we can create real efficiencies and cost savings.

"Savings in excess of 70% can be achieved through the batching of non-urgent tasks"

Tasks generally incorporate but are not be limited to:

  • Plumbing
  • Joinery
  • Flooring
  • Tiling
  • Painting
  • Electrics
  • Emergency lighting flick test
  • Cleaning/replacement of accessible A/C & AHU Filters/belts
  • Re-lamping of accessible light fittings
  • Testing of water temperatures (if required for legionella purposes)
  • Grounds maintenance

Compliance Testing and Inspection

To ensure the safety of your employees and the public, legislation now requires many appliances and equipment to be tested regularly for compliance with legal or statutory standards.

We make this process straightforward and simple for you to achieve the required standards. Our expert teams offer a comprehensive testing service, providing you with full compliance documentation, peace of mind and the relevant remedial works should any be required.

Our compliance and testing services include:

  • PAT & FAT Testing
  • Fixed wire testing
  • Fire alarms and emergency lighting
  • Fire extinguisher service & maintenance
  • Intruder Alarms
  • CCTV and security systems
  • Electronic doors and barriers
  • Air conditioning and ventilation systems
  • Gas Safety testing
  • Catering equipment
  • DDA compliance
  • Fire risk assessment works
  • Asbestos testing and removal
  • Water testing and treatment including Legionella
  • Lightening protection
  • Mansafe systems
  • Drainage systems
  • Pest prevention

Minor & Project Works

Our nationwide minor and project works team covers all sectors, working with both private and public organisations on contracts from £100.00 to in excess of £100,000.00.

Our experience enables us to deliver cost effective, and sustainable projects delivered through our directly employed engineers and supported with an excellent national specialist supply chain.

Our project works incorporate the following:

  • Refurbishment
  • Dilapidations
  • Void works
  • Compliance testing remedial works
  • Re-roofing
  • External works and landscaping
  • M&E design, supply and installation
  • Fire & security systems
  • DDA upgrades
  • Fire safety works
  • Re-branding and signage installation programmes
  • Fit-out, extensions and new build

Disaster Recovery

Following a disaster, the recovery of flood or fire damage in the home or at your business premises is our priority. We are experts in returning the affected property to its pre-disaster condition as quickly as possible, minimising any secondary damage and with the minimum of disruption for the customer.

Water and fire damage clean up is a process that can have consequences to the structure and integrity of your property. If the process is managed by our team of experts you can be rest assured of a fast, efficient and cost effective solution.

Our services include the following:

  • Electrical make safe
  • Temporary electrical board installations
  • Drying services
  • Leak detection
  • Water damage restoration
  • Fire damage restoration
  • Major loss

Grounds Maintenance

Diamond Facilities Support maintains all forms of grass areas, shrubbery and hard standings. Whether you have an immaculately presented lawn or an industrial estate where maintenance is an irritation to the business, we will provide 'fit for purpose', cost effective solutions. We are able to service one site or hundreds of sites nationwide.

Our experience and expertise enables us to develop planned maintenance routines tailored to individual needs. We are committed to looking after your external environment, acting as your eyes and ears, identifying areas that put your customers or staff at risk, and providing simple solutions.

  • Fencing
  • Planting and turf laying
  • Landscaping
  • Weeding and clearance works
  • Tree surgery
  • Gritting & snow clearance
  • Litter/rubbish removal

Cleaning

For our clients cleaning is one of those vital services that must be done exceptionally well and in a manner that does not create any inconvenience to staff or customers. It must be done in a timely and efficient manner with attention to detail at the heart of what we do. Diamond and its partners are experts in making this happen.

Our structure ensures we continue to meet the exacting standards we've set for ourselves. All managers and supervisors report directly to a board director, who continues to remain personally involved in the day-to-day running of every contract.

What really sets us apart is our innovative audit software. Developed in-house, our IT platform makes it easy to keep track of every aspect of our service, making us completely accountable at all times. It collates a library of reports, manuals and important health and safety information which is at your disposal and allows you to provide instant feedback to which we will respond immediately.

Our services include:

  • Commercial Cleaning across all sectors
  • Window cleaning, which uses reach pole and platform access systems
  • Carpet cleaning
  • Paper recycling
  • Feminine hygiene
  • Washroom supplies
  • Kitchen supplies
  • Grounds cleaning and litter picking

Fire Safety

Diamond Facilities offers a complete solution to fire safety. With a "one stop shop" approach we will look after all of your fire needs, to ensure complete peace of mind. We will work with you and carry out a risk assessment process to provide you with complete fire safety, with nothing missed. When developing your fire safety strategy, you should aim for fire prevention, fire detection, fire containment and fire escape. Fire Prevention:

  • Fire risk assessment
  • Fire safety training
  • Fire risk management services
  • Fire service and maintenance of all systems
  • Fire risk assessment consultancy
  • Fire risk remedial works

Fire Detection:

  • Automatic fire detection
  • 24/7 fire alarm monitoring
  • Aspirating smoke detection
  • Smoke and heat detection
  • Sounders

Fire Containment

  • Fire extinguishers
  • Hose reels
  • Fixed fire extinguishing systems
  • Wet and dry risers
  • Sprinklers
  • Automatic door release systems
  • Fire Blankets
  • Emergency lighting
  • Fire safety signs
  • Escape routes

Security

Security Systems are an integral part of today's society. As individuals and businesses we strive for 'Peace of Mind' and to know that our staff, customers and facilities are safe. Security Systems are designed to protect buildings, vehicles, personnel and staff from harm and wrong doing.

Diamond Facilities Support can provide the service, maintenance and repair of bespoke systems ranging from a simple standalone solution, providing just one type of protection, through to intelligent, complex, integrated systems providing multiple fire and security protection.

These systems, known as fully Integrated Security Systems, provide a greatly increased level of protection by intelligently linking access control / door entry / intruder alarm systems to other security systems such as CCTV, monitoring and specialist detection. We provide cover for the following systems:

  • CCTV
  • Access control
  • Door entry
  • Intruder alarm
  • Specialist security
  • Remote security monitoring
  • Manned security and guarding

Water Management

Are you responsible for the water hygiene services of your company?

Diamond Facilities Support are a specialist water hygiene services provider, offering Legionella testing and prevention services to ACoP L8 and HSG274 standards. We are dedicated to serving businesses and all necessary requirements relating to their water systems. We have developed a range of services relating to water hygiene and management that will ensure that your business remains safe and compliant at all times, leaving you to focus on your core business.

All of our water treatment and hygiene services are in line with current legislation and accredited by BSI's ISO 9001 and the Legionella Control Association.

We have experience across all sectors, from private and public organisations to national blue chip companies. Our aim is to provide clients with peace of mind through reliable, experienced and efficient services, delivered by a friendly and knowledgeable team. From pipe work repairs to Legionella risk assessments, we ensure a superior and cost effective service delivery.

ACoP L8 stipulates that the person responsible for your water systems must follow these five basic principles:

1. Identify and assess sources of risk

2. Prepare a written scheme for controlling the risk

3. Implement, manage and monitor precautions

4. Keep records of precautions

5. Appoint a person to be managerially responsible

We will not only help you to implement the systems necessary, but will actively manage your water systems and provide the necessary remedial works to ensure you remain compliant at all times.

Waste Management

At Diamond Facilities Support our vision is to provide sustainable, efficient and effective waste management solutions to our customers throughout the UK. Our whole focus is on reducing waste, increasing recycling and minimising waste to landfill.

Diamond Facilities Support and its partners have created a leading waste management solution in the UK. Through a team of experts we offer an unmatched pedigree of expertise, understanding and cost effective service delivery. We have built a reputation for excellence, saving our customers money on waste bills by negotiating cheaper tariffs, increasing recycling rates and reducing administration costs. We offer a consistent, reliable and hassle-free experience and can call on the services of our network of regional and local suppliers, to provide you with an independent and truly bespoke recycling and waste management solution. More than 80% of the materials we collect avoid landfill through our range of sustainable recycling and waste management services, and wherever possible we aim to provide a zero to landfill solution. With our partners we have almost a century of experience in waste management. We offer a complete 'one stop shop' solution for all your recycling and waste needs, with the added benefit of reduced administration costs, as all your services are invoiced on one consolidated monthly invoice.

Pest Control

Diamond Facilities Support provide integrated pest management packages individually designed for each customer's requirements, and we encourage a working partnership to eliminate disruption. Customer Care is a priority to us, we achieve a rapid response to our clients pest control needs at all times controlling and eradicating pest control issues.

We specialise in reactive as well as proactive and preventative pest control. With our efficient response and industry leading treatments we will keep your business pest free. We provide a quality pest management service that offers value for money, carried out with integrity and the utmost professionalism. All our service staff are fully trained and qualified in all aspects of pest management, and are regularly updated on new technology and working practice. We provide the following services:

  • Multi site bespoke customer solutions
  • Planned preventative programmes
  • Full reporting and auditing
  • Seasonal Pest Control
  • Crawling Pest Control
  • Flying Pest Control
  • Rodent & other pest control

Energy Management

Do you want 10%-45% of Energy Savings??

We help clients get value from their energy contracts, reduce energy consumption and lower their carbon footprint. Our clients range from high street shops to multi-nationals with thousands of sites. Through our partners and expert advisors we manage tens of thousands of energy meters. With access to prices from every gas/electricity supplier in the UK we can find the most economic solution for your business and help to drive down energy consumption by working in partnership.

Our experience includes but is not limited to:

  • Facilitation of energy supply transfer
  • On site energy audits with recommendations
  • Real time energy reporting
  • Multi-utility management
  • Multi-site management
  • Remote location management
  • Display/energy dash-boarding
  • Forecasting
  • Issue resolution
  • Gain sharing

All that we require in the first instance is some basic information and a recent energy copy invoice. Our experience has told us that 1 in 3 sites will reveal a savings opportunity of between 10-45% of annual expenditure. Further on, site surveys can reveal additional savings and opportunities. Audits will look to reveal billing anomalies, fixed charge investigation, allowances available, validation of surface water drainage charges, assessment of consumption, possible leaks/shared supplies, meter sizing, trade effluent consents, water efficiency measures. We link procurement of energy to energy efficiency to drive the maximum reduction available at a pace and cost that works for you.

FM Consultancy

We offer a one stop shop for advice and delivery to those looking to outsource their in-house services. Through our experience we are able to design and deliver bespoke solutions that maximise both your budget and the services received. We can create genuine efficiency savings of between 10% and 30% without merely cutting costs, reducing services and therefore service delivery. Our approach is unusual in that we not only advise but we also provide direct delivery.

  • FM Strategy development
  • FM procurement
  • FM operations analysis
  • Budget and cost management
  • Outsourcing/insourcing advice
  • Workforce consultation and deployment
  • Service excellence workshops
  • IT FM Systems development

Triplicity Intergrated Facilities Services

Diamond Facilities Support continuously look to innovate in everything that we do in order to drive continuous improvement, efficiency and most importantly value for our clients.

We have developed a unique integrated facilities services model called, "Triplicity", which works in conjunction with our bespoke web portal management system and covers all of the services that we provide across all of our operating divisions. This is achieved through an integrated management approach with a central point of contact. We will work with you to tailor a solution to your exact requirements – there is no one size fits all and the key to success is a deep understanding of your business and current processes with respect to facilities management and maintenance. The "Tri-plicity Integrated Facilities Services Model" focuses on 3 key areas being:

1. Helpdesk and Operational Software - including quotation management, budget management, reactive maintenance, planned maintenance & handyman Schedules, nominated supplier management and real-time performance and SLA reporting.

2. Reactive, M&E Compliance, Planned & Handyman Regimes tailored to your exact requirements.

3. FM consultancy and continuous price benchmarking to ensure value for money in terms of your nominated supply chain, any works directly contracted to Diamond Facilities Support and efficiency in operations.

Our operating management system is bespoke and can be uniquely and cost effectively tailored to your organisations operational systems and processes and the services that you require. The system provides real-time access for clients, engineers and nominated suppliers to ensure the most up-to-date information is available hour by hour. This new model combined with our bespoke web portal management system is being rolled out with great success to our current clients and has made a big difference in terms of cost savings and value for money.

A PARTNER TO
DEPEND ON

We understand the importance for your business to have a partner you can depend on, for all your property needs.

Diamond Facilities Support offers an innovative and market leading planned, reactive, compliance, and project works service to a diverse range of clients. From fixing a leak to disaster recovery, cleaning and security, we can offer a comprehensive range of services to meet and exceed your expectations.

Whether you are planning a national programme of works or require urgent help with an unexpected issue, you need a partner who can respond quickly and efficiently.

Latest News

Diamond-Facilities-MIFM-Aug2014

08.11.18

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Quick-thinking engineer delivers diamond customer service

Sometimes a job is not straightforward and where vulnerable people are concerned it can mean a bit of quick thinking and sensitivity to other people’s reactions.

 

Diamond Facilities Support engineer, Bobby Clarke, discovered this while on a call-out for Hft, a charity supporting people with learning disabilities for whom Diamond provides maintenance services.

 

It was a Monday night and the staff on duty had called Bobby out to fix a problem. As he was trying to isolate a distribution board, it caused the lights to go out for five seconds. For many people this would be nothing but a quick inconvenience, but for people with learning disabilities it can be unsettling.

 

Bobby noticed that one of the tenants was particularly distressed by the lights going out, so he took it upon himself to soothe him. Spotting an opportunity to encourage the supported person to get involved, he asked if he would like to be his partner in crime. The tenant immediately said yes and became visibly calmer.

 

Bobby asked the person if he could count, to which he proudly said that yes, he could count to 2000! So, Bobby encouraged him to count to five while the lights went out, and when he reached five, they would magically reappear!

 

By this time a number of other tenants had come over to see what was going on, which made the young man feel proud of himself for helping with the job.

 

Bobby said: “That made me feel I had done a great deed for the day and made sure he felt safe at all times.”

 

This is a great example of a Diamond engineer stepping in to turn a potentially difficult situation into an opportunity to involve people and make them feel safe. And of course, a member of Hft staff will always be there to advise the best course of action.

Diamond-Facilities-MIFM-Aug2014

18.10.18

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Diamond continues expansion with another client win

Diamond Facilities Support is charging ahead with its expansion plans after striking a deal to service a national powered access company.

 

The firm is working with AFI-Uplift to maintain their 21 depots across the UK, ranging from Glasgow to Exeter.

 

The deal is worth seven figures over three-years, and will see Birmingham based Diamond Facilities Support delivering services such as reactive works, mechanical and electrical compliance, fire and security, drainage works and quoted works.

 

AFI-Uplift will also have access to their own web portal management system to manage the maintenance of each building, complete with access to a 24 hour helpdesk.

 

Diamond have continued their expansion through 2018 – and will see another year-on-year increase of over 10 per cent in turnover.

 

Adam Atkins, joint managing director of Diamond Facilities Support, said: “AFI-Uplift has fantastic geographical spread across the country, so this deal is a real coup for us in terms of raising awareness and developing our company further.

 

“It is especially pleasing to see us winning work by simply approaching them with what we can offer – it became apparent very quickly that they wanted a direct maintenance supplier, which, thanks to our own direct workforce plus our drainage and fire and security businesses, we are able to offer 90 per cent of all work with in-house labour – which is unique within our sector.

 

“Providing a variety of services in-house is just one part of our focus on service and convenience, as we are also in the process of investing in innovative ways that our clients can engage with us when they need FM assistance.”

 

Diamond-Facilities-MIFM-Aug2014

18.10.18

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Diamond strikes Mitchells & Butlers deal

Diamond Facilities Support has struck a seven figure, three-year deal to work for one of the UK’s leading pub, bar and restaurant operators.

 

The business has won a competitive mechanical and electrical maintenance (M&E) tender process to maintain 100 of Mitchells & Butlers’ Midlands-based pubs and restaurants, which include brands such as Miller & Carter, Harvester, Toby Carvery and All Bar One.

 

The service will see Diamond Facilities Support, along with subsidiary companies Jet Through and Sanctuary Fire & Security, providing a combination of mechanical and electrical compliance, quoted and reactive works.

 

Adam Atkins, joint managing director at Diamond Facilities Support, said: “We’re extremely proud to add one of the UK’s best-known restaurant, pub and bar brands to strengthen our leisure portfolio.

 

“Our extensive experience of servicing some of the UK’s best known leisure brands combined with 90 per cent of our services being delivered in-house is helping to make us stand out from the crowd.”

 

“To come out on top of a competitive tender process for what is a long-term partnership makes this especially rewarding.

 

Helen Cooper, joint managing director at Diamond Facilities Support, added: “Establishing long-term working relationships with big organisations such as Mitchells & Butlers is key to all of our business’ future growth plans – providing a healthy stream of revenue while also securing word-of-mouth referrals.”

 

Diamond Facilities Support was formed in 2010, employs over 130 staff and has more than 30 clients with an annual turnover of £9.5 million.

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